When using Internet browsers to view videos or animated images, as well as launch them, a situation may arise when the plugin required for this is not supported.

And this situation does not depend either on the speed of network access or on the power of the PC - only on the software.

A plugin is an add-on that adds additional functionality to an application.

However, it usually does not come immediately with the program, but is installed as needed.

Sometimes installing one multi-platform plugin is enough to get things working right away.

Finding out the cause

First of all, after the message about lack of support appears on the screen, you need to find out why this situation arose.

Sometimes an image that resembles a puzzle piece or another picture indicates that a software add-on is not installed.

There may be several options:

• The browser or its specific version does not support the required plugin. Thus, the outdated 4 is not able to reproduce some additions. On the contrary, the Chrome Java plugin is not supported by the latest versions of the browser since April 2015;
• An error has been detected in the add-on code, causing it to not work properly. This often happens when an already proven browser and plugin are installed on a new version of software (for example, from Windows XP to Win 7 or 10).

Options for resolving the issue

The issue should be resolved according to the problem that has arisen - that is, either by updating the browser or installing a more modern version of the plugin.

However, most browser add-ons made on the Java platform have vulnerabilities and problems with updating - and some of them are better not to install at all.

Advice! You should only look for the Flash Player version to install on your computer on the manufacturer’s official website. However, the same applies to other plugins.

To install the add-on file:

1. Go to Flash Player Adobe page;
2. Download the program;
3. Perform the installation after closing all browsers.

Adobe's download page may automatically include a checkbox for installing additional programs, such as Chrome or McAfee antivirus.

If you do not remove it, these applications will be downloaded and installed along with the plugin.

Although, if your PC does not have Chrome or an antivirus, you can install several useful programs on your computer at the same time.

The need to close other applications used to access the Internet during the installation process is caused by appropriate changes being made to them.

After all, the installed Flash Player plugin will work on all browsers.

In order to encounter this problem as rarely as possible, you should regularly update the plugin.

If the user works with a browser, there is a special service to check the relevance of Flash Player, by going to the page of which you can find out about the need to install a new add-on.

Other plugins

In some cases, when using specialized plugins that allow, for example, logging into a specific site through , the browser may also not support their operation.

Most often this happens due to an outdated version of the software and requires replacing it with a new one.

It is also possible that the site owner simply stopped supporting the plugin, and you will have to access it in another way.

Large companies that produce browser add-ons usually do not have such problems.

Extensions are supported for a long period of time, and discontinuation is announced in advance.

FSRAR portal. Plugin not loaded

FSRAR portal. Plugin not loaded

Good afternoon dear friends! Today we will analyze this error on the FSRAR portal, when it writes to us that the plugin is not loaded.

Quite recently there was a deadline for submitting reports on alcohol. And many users of the FSRAR portal encountered problems loading the plugin. There is also an error in which the portal writes to you that the plugin has been loaded, but objects are not created. Let's try to solve these problems.

If you are unable to solve this problem yourself, then you can go to the section and our specialists will help you.

The first case is when the portal writes that the plugin is not loaded. This happens in cases where the CryptoPro EDS Browser plug-in is not installed. How to install this plugin and where can I get it? I wrote about this in detail in my article, you can read it here.

Let's move on to the second case.

There are two options here. The first option is when the plugin simply does not have the rights to run. It just can't start. As a rule, in this case a window will appear at the top “Run “CryptoPro CAdES NPAPI Browser Plug-in”” and there will be two buttons “Continue blocking” and “Allow...”.

You need to click “Allow...”. Then a new window will immediately appear. Here you need to click ""

Now we reload the page and see that the plugin has loaded successfully.

These were the simplest options, as they say, with little loss. But there are other options.

The plugin on the FSRAR portal does not work

Now let's look at options when previous solutions didn't lead to anything.

The thing is that with the latest versions of Mozilla Firefox, starting with version 52, if I’m not mistaken, it stopped working completely CryptoPro CAdES NPAPI Browser Plug-in.What to do in this case?

First, check if you have installedCryptoPro CAdES NPAPI Browser Plug-into the browser. To do this, go to the browser settings and select the “Add-ons” menu item.

Here are all the plugins I have.

Let's check the version of Mozilla Firefox. To do this, go to settings again and click the icon with a question.

Then click "O" Firefox"

And now we see what version we have. I have 53, but in 52 it no longer works.

That is, Mozilla Firefox, After the update, I deleted my plugin itself. Well, there's no need to worry too much. Mozilla Firefox released another update called Firefox ESR. You can download it here.

Now let's just install this add-on - update. Installation is very simple. Before installing the add-on, do not forget to turn off Mozilla Firefox.

Install

Step one. Let's unpack the archive.

Step two. Let's launch the update. The first window we see is the welcome window. Click “Next”.

Again, using the same principle, we check the browser version and installed plugins.

Checking the plugins. We see that the plugin is back in place.

Checking the browser version. We see that we now have installedIt means everything is OK.

Now we go to the FSRAR portal. And we see a pleasant picture!

But there is one bad news. Firefox tells us that such actions will be available to us only until 2018. Therefore, over time, we will have to give up working with Firefox, at the time when we submit reports.

If, for any reason, youThe FSRAR portal did not see the plugin, then you need to do the following.

First, update your browser and plugin to the latest version. I wrote here how to update the plugin.

Secondly, the most trouble-free browser, unfortunately, when working with certificates is Internet Explorer. That is, if you tried everything I suggested, and you could not get the plugin to work, then turn on Internet Explorer. In Internet Explorer, as a rule, there are no problems with the operation of the plugin if the plugin is installed!

If you need the help of a professional system administrator to resolve this or any other issue, go to the section and our employees will help you.

That's all! Now you know what to do if... ortal FSRAR writes to you that p The login is not loaded.

If you have any questions, ask them in the comments! Good luck and good luck to everyone!

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To fully work with the Sberbank AST electronic trading platform, you need to install a special plug-in for creating and verifying an electronic signature - Crypto Pro EDS Browser plug-in. It is integrated into the browser and is used when working with sites that support authorization or verification through an electronic signature. But sometimes, when entering the site of an electronic trading platform, an error like “Sberbank AST plugin is not available” appears; you will not be able to log in. Why does this happen and how can I fix the problem?

Possible causes of failure

If the plugin is not available when logging into the Sberbank AST electronic platform, there are several possible reasons for this:

• an incompatible or outdated browser is used;
• plugin not installed;
• the operating system does not have the root certificate of the certification authority that issued the electronic signature installed;
• incorrect browser settings.

Even when logging into Sberbank AST, the plugin may not be available due to the use of unsupported operating systems, in particular Windows XP and Windows Vista.

You are using an incompatible or outdated browser

1. Internet Explorer version 11 or higher;
2. Google Chrome version 42 and higher;
3. Opera (Chromium based);
4. Firefox (latest version required);
5. Safari (MacOS only).

Internet Explorer versions 8 – 10 are also supported, but the plugin may occasionally crash. And, theoretically, working with such software is unsafe - user data can literally be stolen due to the lack of add-ons that provide protection for the exchange of crypto data (and this is exactly how CryptoPro CSP with electronic signatures works).

Plugin not installed

If, when entering Sberbank AST, the browser says that the plugin is not available, then you should also check whether it is installed at all. The list of installed ones can be viewed in browser add-ons.

Expert opinion

Vladimir Anatolyevich Sorokin

Accredited site specialist

How to install a missing plugin?

Download the utility itself for installation from the official CryptoPro website https://www.cryptopro.ru/products/cades/plugin and install it like any other program on your PC. Before installation, it is recommended to close all Internet browsers; if a service message appears during the installation process, allow the integration of plugins. Afterwards, be sure to restart the PC.

In some Internet browsers, after launch, a message will appear stating that CryptoPro EDS Browser plug-in is installed and needs to be activated. Here you just need to follow the prompts on the screen. In Google Chrome, by default, all third-party plugins that are not installed from the application store are blocked and must be enabled manually.

Incorrect browser settings

What should I do if it says that the Sberbank AST plugin is not available, but it is installed and a compatible browser of the current version is used? This most often happens when using Internet Explorer or Google Chrome, since in them you need to change some settings to fully work with the plugin.

So, you need to enable NPAPI in Google Chrome(support for Netscape modules). This option is disabled by default starting from version 42 of the browser. To enable it you need:

• In the address bar, enter chrome://flags and press Enter;
• The additional settings menu will open, where you need to find and check the #enable-npapi item;
• Be sure to restart your browser for the new settings to take effect.

In Internet Explorer, you need to disable all minor add-ons, with the exception of CryptoPro EDS Browser plug-in. To do this you need:

• select “Service” in the main menu of Internet Explorer;
• go to “Configure add-ons”;
• select each item one by one and click on “Disable” at the bottom of the window;
• be sure to restart your browser.

As practice shows, failures in Internet Explorer most often occur due to add-ons Skype, Yahoo mail, Yahoo search, MailRu search. It is not necessary to remove them from the system.

Root certificate not installed

One of the reasons why the plugin is not available in Sberbank AST when using Internet Explorer 11 may be that the root certificate is not installed in the system. You can obtain it from a representative of the certification center that issued the electronic signature. As a rule, it is given along with a root token, on which the digital signature is recorded. Installing a certificate is performed by simply double-clicking on the certificate file, after which the system will prompt you to allow or deny its installation.

After adding the root certificate to the OS, you must restart the PC. By the way, when working with Sberbank AST, the browser may display a message that the validity of that same certificate has expired. Most often, this occurs when the date is incorrectly set on the PC.

In total, if, when entering the Sberbank AST electronic trading platform, the browser displays a message that the plugin is unavailable, then there may be several reasons for this; all the most common ones are discussed above. If none of the above solutions help, then you should contact Sberbank AST technical support. In this case, it is advisable to indicate the OS used, the browser and its version, where and when the electronic signature was issued.

Hi all! Surely, many users could see the error “Failed to load plugin” on their monitor screen when playing online audio, video, or when trying to launch some kind of flash animation (game, banner, application, etc.). If you landed on this page, then most likely you saw a similar error. Today in this short instruction we will eliminate the error “ Failed to load plugin» in the browser quickly and easily.

First, friends, let's figure out what a browser plugin is. A plugin is, in other words, an addition that expands the capabilities of an Internet browser. There are a huge number of plugins today, and they are all in different directions. Any browser has basic plugins installed in order to display web resources correctly. If a message appears in your browser stating that the plugin could not be loaded, then most likely the problem is with Flash Player. Below we will look at several ways in which you can correct this error.

1st method. Updating the Internet browser

This method is the simplest and helps in most cases. I will show all the manipulations using the example of the popular Google Chrome browser. If you use another browser, do not worry, all steps are the same. So, in order to update the browser, go to the menu - Help - About the browser.

On the “About the program” page, find and click on the “Update” button.

After the update, check to see if the “Failed to load plugin” error appears again. If these steps did not help solve the problem, move on to the next method.

2nd method. Clearing history in the browser

This method will help when such an error appears only on some resources. It's quite simple - you need to clear the cache and cookies in your browser.

Cache – temporary browser files that store all web components of viewed resources (images, pages, video files, design, etc.). Thanks to the cache, the browser quickly loads pages of previously visited sites, since resource components are loaded not via the Internet, but from the local drive of the computer.

Cookies are also temporary files that store the user’s personal data (logins, passwords, website settings, etc.). When we go to any page, the browser sends all this data to the server, and therefore we can access any resource without re-entering the login and password for authorization.

So, let's clear the Cache and Cookies in our browser to try to resolve the error. Go to the menu, select “History”.

Then click on the “Clear history” button and carefully check that the checkboxes are checked, as shown below in the screenshot.

After this, all that remains is to restart the browser.

3rd method. Disabling unnecessary plugins

If the first two methods did not help, then proceed to disabling the extra plugin. First of all, let's open the page with installed plugins. The address is different for each browser:

If you use Chrome, then type chrome://plugins in the address bar
If you use Yandex, then enter browser://plugins in the address bar
If you use Opera, then type opera://plugins in the address bar
If you use Firefox, then type in about:plugins in the address bar

When the page with plugins opens, take a closer look to see if there is an extra Flash Player plugin. If there is one, I recommend disabling it (usually it is of the PPAPI type).

After disconnecting, restart the browser and check again.

4th method. Reinstalling Adobe Flash Player

If none of the methods described above helped, then I advise you to reinstall Adobe Flash Player. To do this, first of all, uninstall the old version of the flash player in Control Panel - Programs and Features. Then download the latest version of Adobe Flash Player from the official website.

I hope my little instruction about fixing the error " Failed to load plugin"helped you. If you solved this problem in any other way, you can write in the comments, this will help many users! Thank you for your attention and all the best!