VATS is a tool for telephony and increasing efficiency.
With the MANGO OFFICE Virtual PBX you will receive more requests from clients, giving them a choice of how to contact your company, including using toll-free numbers. The voice menu will create the image of a serious company and will help keep the client on the line, and the correct distribution of these calls within the company will increase the efficiency of their processing. Reports and statistics will provide the necessary information about handling customer calls in your company, and recording conversations will allow you to monitor and train salespeople.
CRM is a source of vital customer information.
CRM MANGO OFFICE is a source of vital information about the company's clients. You will save it from the first contact and will supplement it at all stages, building long-term relationships with the client. This is an indispensable upselling tool - because those who have already chosen your company once are more willing to make repeat purchases. Analytical reports will show you a complete picture of the company's sales funnel and help you improve your work by showing strengths and weaknesses.
TsOV – control, processing and reports in real time.
With the MANGO OFFICE Call Center you can see all calls and conversations in the company online. This will allow you to control the workload of employees so that calls are not lost. VIP clients will be served out of turn, because their loyalty is important for the company. You can join the conversation of any employee to help or monitor. You will be able to receive useful reports to evaluate the performance of employees. Now telephony will no longer be a “black box”
The Mango Telecom company develops and implements business communications based on cloud technologies. Clients who have entered into an agreement with the company, in addition to the selected services or product, receive a pass to the Mango Telecom personal account on the official website.
The company's main product series, called "Mango Office", includes Virtual PBX, Cloud CRM and Call Center.
From Mango Telecom you can also purchase FMC SIM cards, the “Call from the site” widget, toll-free hotline numbers 8-800, landline and multi-channel numbers, SIP phones and other equipment.
Personal account features
- Top up your personal account online with bank cards using payment systems Chronopay, Yandex Money, Webmoney Transfer.
- Linking more than one Mango Office product to a personal account.
- Working with an online store client account.
- Register of financial documents for services.
- Log of all calls.
- Subscription to additional services and its cancellation.
- Connecting/disconnecting phone numbers.
- Changing the version of the product you are using.
- Conducting individual service settings.
- Consulting with technical support operators.
Registration and login to your personal account
The system provides the user with a password login to the Mango Telecom personal account indicating the personal account number as a login.
You can start using Mango Telecom services:
- By calling the hotline.
- By subscribing to the service through the online store.
- By leaving a request on the website for a call back from the operator.
During the process of drawing up the contract, the client is provided with information to log into the Mango Telecom personal account; separate registration is not required. If you connect a virtual PBX through an online store, the login and password are sent to your email in the registration message.
A forgotten password can be received by email if you use the recovery form available at the “Forgot your password?” link. from the login page to your Mango Telecom personal account. You need to fill out the form fields by entering your personal account number and email address from the contract.
Instructions for how you can recover your account password or receive a new one by email, different from the one used during registration:
- Download an application form for a password and login from the website.
- Fill out an application:
- A private individual confirms the document with a personal signature and scans of the double page of the passport and its registration page.
- The application from the organization must bear its seal and the signature of the general director.
- Scan the application and send it by email to: [email protected] along with a brief summary of the problem. The password will be sent in a response message.
Every businessman strives to reduce expenses and increase income. This is one of the most important aspirations of business in general. An entrepreneur in pursuit of profit is looking for the cheapest office, saving on staff salaries and much more. And I was recently also interested in the question of a possible reduction in costs for business technical support, which could generate income. While searching for an answer, I came across an article that talks about IP telephony Mango office. I liked the budget and functionality, which is quite large.
Often, no one manages to save on communications, and being constantly online is necessary for business. It is simply impossible to give up your phone, especially if your organization is considered a medium and large business. But there is now a way out of this situation.
Previously, many companies resorted to simply installing one telephone in their office or organizing their own small PBX within the enterprise, which still could not solve all the tasks assigned to it. It would seem that it serves one number. And 8 and even 16 people use it, but this is only an imaginary benefit. The fact is that the costs will be not only for communication, but also for the installation and purchase of equipment. How long will it take to set up the connection, conduct it throughout the enterprise, how long will it take to install it and purchase a number? All these are time and financial costs, which are in principle comparable to the costs of mobile communications. Thus, money is slowly but surely flowing out of your business, and it is extremely difficult to stop this process.
Agree that it may happen that after some time even 16 communication lines in your company will not be enough, and then you will have to expand the network, and this is also an additional expense. This is how all savings on communications evaporate. However, now there is a way to save a huge amount on communications - the Mango-office virtual PBX.
Review of IP telephony Mango-office
Mango office is a specialized service that operates via the Internet. It has a number of advantages over the usual methods of organizing communications in business.
Firstly, if you use IP telephony Mango office, then you do not need to create a complex infrastructure within your organization and spend time and money on it. All you need is a computer that will be connected to the Internet. Every modern office is already equipped with such a computer. The special equipment that will have to be purchased comes down to only purchasing a telephone set. However, even this is not necessary to maintain a telephone connection.
In case of use IP telephony Mango office the system will independently carry out the work of creating a network of subscribers, connecting, making calls and other things on the server provided by the provider. You don't have to worry about being left without connection in case of any problems on the server. In this case, there are a huge number of protective systems that will not allow the quality of communication to deteriorate. To correctly select, install and start using a virtual PBX you need no more than an hour of your time. This cannot be compared with the time spent installing a mini-PBX in your organization, which will take at least a week.
Secondly, the smallest capacity of a virtual PBX is 100 subscribers. And not 8, as is the case with a mini-PBX. This means that 100 people can call your number at once, and none of them will hear “busy”. This is very important for a business that is growing rapidly.
In a typical organization, the likelihood of channel congestion occurring is quite low. But even in case of overload, there is an immediate solution that will help you. You can simply connect a second, third, fourth, and so on line of also 100 subscribers. Such functionality is generally impossible when using a conventional PBX, and the costs to achieve such a result are simply incommensurable. At the same time, the virtual analog differs for the better in terms of mobility.
Thirdly, a virtual PBX has a lot of functionality. The software with which this PBX operates provides the ability to record, listen to and save calls. Among other things, the company owner has access to all statistical information on calls for any period. The number of incoming, outgoing and missed calls per day, week, month or over the entire history of the organization. ATK you will be able to monitor the effectiveness of each individual employee in your business, as well as track seasonal and other fluctuations in demand. A regular PBX does not have such capabilities.
I don’t see any point in listing all the functionality here, because a virtual PBX can provide about 800 different functions. Even the most high-tech, innovative and expensive automatic telephone exchange cannot compare with it in these indicators. The most popular of these functions: an advertising number that starts at 8-800 (free for residents of Russia), voice menu, automatic forwarding, voice mail, sending recorded telephone conversations as files to email, video calling and much more. Each of these functions can be activated at any time in a few clicks. These functions are managed in your personal account via the Internet by the user himself. Needless to say, video communication or voice menu are not available when using a regular PBX?
Fourthly, just think about the risks of moving from one office to another when you usually use a PBX. Dismantling the system, transporting it, installing it in a new office, which will take a lot of time and take a lot of financial resources. In addition, the equipment may be damaged on the road, in which case it will take a long time to find the fault, and it will also require money to fix it. In this regard, the virtual PBX Mango-office also compares favorably with the usual one. All you need to do is move your computer to a new location. You will not need to change the phone number that your customers are used to, so the costs of new advertising campaigns, etc. will be reduced.
Fifthly, if you use the Mango Office virtual PBX, then you have the opportunity to unite all your branches, employees who work from home, as well as departments into one common network. When using a regular PBX, this is much more difficult to do. A unified number plan will allow you to constantly monitor your employees. You can set up calls to regular mobile and home phone numbers, as well as Skype. And these are just the main reasons why you should use the Mango-Office virtual PBX instead of the usual one.
The cost of using virtual PBX services depends on the tariff. When choosing the “Initial” tariff, the monthly fee will be 740 rubles. However, the functionality remains almost the same. The initial costs when purchasing a 100-channel number, together with the cost of one month of communication, will be about 2,500 rubles. For medium and large businesses, this is a drop in the ocean, which can turn into a huge benefit for you.
Mango Telecom is a cloud telephony provider. That is, you can purchase virtual phone numbers and the necessary equipment in this service, for example, SIP phones: http://www.mango-office.ru/shop/devices/wired-sip-phones
Integration with the Mango Telecom telephony service allows you to:
- Receive notifications directly in the store admin panel about an incoming call and immediately open the card of the calling client.
- In the store admin panel, view the pickup log with the ability to listen to a recording of the conversation.
- Handle missed calls.
- Free connection to the “We’ll call you back in 30 seconds” widget
You should start setting up the Mango Telecom integration module and the website only after you have already successfully used Mango Telecom telephony, i.e. You have already purchased a phone number, set up a virtual PBX with a call distribution scheme, purchased and configured the necessary equipment, or are using a softphone, and you can successfully receive and make calls.
Registration with Mango Telecom.
Before you start setting up, you need to create a personal account at http://www.mango-office.ru/
Picture 1.
Figure 2.
For further setup, you need to purchase the API Connection service in your personal account, which will make integration with the online store possible (see Fig. 3).
Figure 3.
In order to use SIP telephony there is no need to buy expensive SIP equipment. All you need to do is download a softphone (for example PhonerLite) and connect a headset (headphones with microphone) to your computer. If possible, the headset should be of good quality with a noise reduction function, these include https://market.yandex.ru/product/7747420
In this case, the quality of communication will be similar to expensive landline SIP phones.
Settings in your Mango Telecom personal account and on the online store side
Module setup
1. Go to the Store Administration panel, the “Settings” menu item, then to “IP telephony” (see Fig. 4).
Figure 4.
2. In the drop-down list, select the telecom operator - Mango Telecom (see Fig. 5).
Figure 5.
Obtaining data for integration:
In your Mango Telecom personal account, go to the “API Connection” menu item (see Fig. 6).
Figure 6.
A window will open with the settings that we will specify in the module settings on the online store side: (see Fig. 7, 8)
Figure 7.
Figure 8.
Notifications about events on the PBX will be sent to this address (see Fig. 9, 10):
Figure 9.
Figure 10.
SSL certificate- if the site does not have SSL installed, then in this block select the “Do not check certificate” option
Allowed IP addresses- select “Free access. API connections are possible from any IP address.
We check the telephony connection (see Fig. 11).
Figure 11.
A green message “Connection to the server was established successfully” appeared.
Everything is fine, let's continue setting up.
Settings for saving call recordings
In order for the site to be able to listen to recordings of conversations:
in the Additional settings section, you must check the “Provide the ability to generate and use links” checkbox (see Fig. 12).
Figure 12.
We save the settings on this page.
2) Return to the “Settings and Tools” page
Select the item “Conversation recordings” (see Fig. 13).
Figure 13.
Click the “Connect” button
Figure 14.
Here it is important to choose the option of saving records in Cloud storage
those. “Only in Cloud storage” or “In Cloud storage and send via E-Mail”
Figure 14.
Save the settings.
A call log with the ability to listen to calls is available in the site administration panel, menu item Reports->Telephony->Call Log.
Back call
Call back is a functionality that is already included in your Yandex virtual PBX. Telephony, call back settings are located in the same place as telephony, menu item Settings->IP telephony (Fig. 15)
Figure 15.
Enable the option We will call you back in N seconds- if you check this box, then enable the call back function;
Extension number- VATS employee ID. Obligatory field. If the VATS employee does not have an identifier (extension number), he will not be able to execute the call initiation command.;
Display Mode- display mode on the site, can be compact (Fig. 16) or full (Fig. 17). Toggling this setting applies to new visitors. For older ones, the state is stored in cookies, since clients can collapse and expand themselves. To check the operation of the option, you need to open the site in an anonymous browser.
Number of seconds- the number of seconds on the site to be displayed to the client. Does not affect the speed of the service.
Text of a successful application during business hours- this text will be displayed to the client when he submits a request during business hours. (Text displayed after clicking the "Request a call" button during business hours.)
Text of a successful request after hours- this text will be displayed to the client when he leaves a request outside of business hours. (Text displayed after clicking the "Request a call" button during non-working hours.)
Call time- check the boxes and select the time to receive the call, i.e. This is essentially a working time schedule.
Figure 16.
Figure 17.
All is ready!
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