Aliexpress Natalya 04/19/2016
Good day to all readers of my blog. Today I would like to tell you about why it happens that the track from Aliexpress is not tracked. In the last couple of months, this has been the most popular request both to the support service and in the comments to the article about decoding track numbers.
Let's remember how many times you have seen or encountered the fact that your package is not tracked. And today I want to put an end to this problem. And you will know once and for all what to do in this situation. Since I have been using the site for a long time and have found all possible reasons that the track is not being tracked. So we sit down comfortably and read.
Let's consider a situation: the seller gave you a tracking code, but you simply cannot find your parcel using it. In such cases, there are many options, and today I will tell you about each. Here is a mini instruction:
- As a rule, you will only be able to receive the first information about your parcel within 5-7 days, since China Post has a lot of traffic.
- It is advisable to track the parcel on the website of the courier by whom it is delivered. Since other services may simply not have access to the databases of other delivery services.
- If more than 7 days have passed and the parcel cannot be tracked. Then go to the website, then go to the list of orders and see if the track has changed. Since very often the track number is changed at the port.
Often, sellers simply give you the first track code they come across so that you don’t worry and don’t distract them with your messages once again. And then he just changes the number to yours. That's all.
If the track remains unchanged, but the parcel cannot be tracked, then write to the seller. He will solve all your questions.
What should you write to the seller? The text of the letter may be as follows:
Hello dear friend. My parcel has not been tracked for more than 10 days. Help me understand this situation.
Hello, dear friend. My parcel is not tracked more than 10 days. Can you help me in this situation?
We write only in English!
There are also tracks that are tracked only while they are in China; such parcels are not tracked in Russia. These are mainly small goods. The track code of such a parcel, as a rule, consists only of numbers.
Personally, I advise you not to open a dispute in the early stages of sending the goods. You can do this a couple of times before the end of the protection of the buyer’s rights.
I think that I managed to answer the question that concerns you. If something remains unclear, you can always ask your question in the comments. Subscribe to blog updates and share the article with friends on social networks.
Go shopping at Ali!
Video of the day: A caring dog will treat its owner in a funny way. As they say, watch until the end!
Best regards, Natalya Melnikva!
Finally, you have decided on the right item, selected the right size, consulted with the seller and ordered. The payment went through, the funds were debited, the goods were shipped, but is all this true? For such situations, a parcel tracking system using a track code was introduced. Those. Thanks to a unique set of numbers and letters, you can find out where your package is now and roughly guess how much longer to expect.
But what to do if this digital combination does not work, why is the track not being tracked? We will talk about all the main user mistakes and control methods in our article.
Usually, mistakes are made by beginners; their main problem is inexperience or inattention. First you need to figure out where to look for this number:
Very often, the support service receives requests with the subject “The product has been sent, but is not tracked.” In almost 60% of cases among newcomers, the track code was confused with the order number. The track number comes first, and below is the order itself.
Many conscientious sellers, as soon as they have sent the order, immediately write an SMS in which they indicate the name of the transport company and a link to tracking the goods.
No tracking information
The data was copied correctly, but for some reason the order from Aliexpress is still not tracked? Perhaps it's your impatience. Information on the track code appears only 10 days after the shipment of the parcel itself (not the order). It turns out there is no need to worry during this time.
The allotted time has passed, but the delivery window has not been updated? Perhaps your package was sent to one of the transport companies that does not have a similar tracking system:
- China Air Post – track number from Aliexpress is sometimes not tracked in Russia. Those. We can control the route of the parcel in China, but in Russia we are “blind”.
- SFExpress is one of the most common delivery services. The parcel is perfectly tracked, but there are times when it crosses the border with Russia and seems to “freeze”, and only then is announced at your post office, bypassing all secondary points.
- Hong Hong Post, Swiss Post, Singapure Post are the least loaded services, so track codes always work
- EMS is a paid delivery service. Usually the order reaches the buyer within two weeks (maximum), each stop of the parcel is recorded through the service.
- TNT, DHL are similar paid services that deliver parcels in 10-20 days. Frequent problems at customs affect the tracking process.
Most often, sellers offer their clients 17track.net as an additional service for tracking shipped orders. A convenient service that only requires entering a code.
Difficulties with transportation
There are 4 main problems that buyers face when trying to track their parcel:
Issuance of a non-international track
The reason that the track has stopped being tracked may be that a different number is issued. Each transport company has certain standards for generating tracking codes. However, you may be given a regular number that does not have any letter designations.
In this situation, there is no need to worry, since your goods have been sent, they will simply not be tracked after crossing the border.
Example of an international track:
Track number is not tracked after export
There are many different local transport companies operating in China that transport parcels to the border, where they hand it over to employees of the local postal service (the customer’s country).
It turns out that you can track your package throughout the seller’s country until it reaches the territory of your state. As soon as the goods are transferred, the track is no longer tracked because it changes. The seller will not receive a new number, so there is no point in tormenting him with questions.
We are all human and we understand that coping with a huge flow of orders is not always easy. Very often, sellers confuse the numbers themselves, and only buyers can (almost always) notice the mistake.
As long as the Aliexpress package is not tracked, no one will know about the incorrect code. It will be a surprise for a Russian if his order crosses the ocean and ends up in the capital of Canada. It turns out that in this situation the track is tracked on Aliexpress, but the parcel has not arrived.
At this moment, you should sound the alarm and ask the seller to double-check everything, because if the parcel reaches its destination, a positive response will follow along the track, which means that the buyer’s protection time will be reduced by 10 days.
If you have taken into account all the points described above: the service always tracks the parcel, 10 days have passed since shipment, then you should resort to one of the available options. What to do if the track from Aliexpress is not tracked:
- Write to the seller and clarify whether he really sent the order and whether the track code is correct.
- Open a dispute, and choose problems with delivery of goods as the reason.
The most important thing to remember is that if the parcel arrives at your post office, you will be informed about it. An email notification will be sent to your name, by filling out which you will be able to receive the parcel.
We formalize the dispute correctly
In order to open a dispute, we will need to find on the orders page the required product for which the track does not work. The “ ” button will appear in the third column. Please note that it will not be active in the first 10 days after sending the goods. When you click the button, a dispute window appears. We proceed as follows:
- The question of whether you received the goods must be answered in the negative.
- Next, from the drop-down list of reasons, we select “Problems with product delivery.”
- The next question is for clarification. If the track is not tracked on Aliexpress, you should select this item:
Thus, the answer to the question: “Why is the product not tracked on Aliexpress?” is hidden in the following:
- the transport company does not have such a function;
- 10 days have not passed since shipment;
- Incorrect track code given.
How to win a dispute if the track number is not tracked
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Aliexpress is a kind of “online supermarket” because it has a huge range of things to choose from.
All items are represented by individual sellers who are not affiliated with one another. All transactions are protected by a special system, so that sellers do not receive funds until the recipients confirm delivery.
However, the disadvantage of purchases on Aliexpress is that they take a long time - from twenty to sixty calendar days. In connection with this, a system has been created for tracking postal items using a track number, which is assigned at the post office for sending the parcel. But there are situations when the Aliexpress parcel number is not tracked.
Why is my parcel from Aliexpress not tracked, what to do?
Indeed, according to statistics, approximately every fourth parcel from Aliexpress is not tracked in Russia. There are several fairly common reasons why a parcel from Aliexpress is sent, but is not tracked.
The main reasons are as follows:
- the supplier’s desire to save on the supply of goods, since sending simple parcels costs less than mail with a track number. This situation is the most common;
- fraudulent activities. The recipient is sent a false tracking number, and the parcel is sent without tracking;
- errors on the part of online tracking services, which happens quite rarely;
- slow updates of some tracking services, so the mail item does not have time to “show up” in a timely manner.
As for the question: what to do if a parcel from Aliexpress is not tracked for a month? In this case, when the item is inexpensive, there is no need to panic, but simply wait and control the order protection period, extending it to the maximum sixty days if necessary, or open a dispute regarding the issue of a package with goods that did not arrive.
There are situations when a package from Aliexpress can no longer be tracked. In this case, you also shouldn’t get nervous and open a dispute before the required 60 days; in addition, Aliexpress has a program that means that if, for some reason, the product takes 60 days or more to reach the customer, Aliexpress fully reimburses the buyer’s money. , and you can keep the goods for yourself.
What parcels are tracked on Aliexpress?
Most often, it is impossible to track the movement of mail from Aliexpress when the cost of the goods is lower than the cost of the tracking service. Such a service, according to various sellers, averages $2.5, so some merchants offer to purchase goods with a separate surcharge for tracking in the amount of $5 - $10. Therefore, when purchasing a cheap product, the buyer needs to mentally prepare for the fact that tracking the stages of the parcel’s movement with a 99% probability is not possible.
The following pattern is observed regarding the cost of the product and the ability to track it:
- products under five dollars are tracked in rare cases, and if tracked, then, as a rule, until they cross the border with China;
- goods whose value does not exceed ten dollars can usually be tracked;
- Parcels priced above ten dollars are always tracked.
Probably every buyer of the aliexpress website has encountered a lot of questions and tasks when placing an order and receiving it. This is especially true for new clients, because everything is new and often you need to order valuable things, you need to do everything correctly in order for the goods to be delivered where they need to be, safe and sound. But, perhaps, the main question that determines the accuracy of delivery of goods is the question of the track of the goods and its tracking. The track number on Aliexpress is the product number by which you can find out the location of your purchase. That is, you chose a product on Aliexpress, paid, received confirmation from the seller, shipping is carried out by the seller, and received a tracking number. But in many cases they simply don’t receive it and find this a reason to worry, because the product is often very necessary. And then people are looking for answers to the question: why is the package from Aliexpress not tracked? In this article you will find the most correct answers.
If you live in Russia and bought a product on the Aliexpress website, you will have to wait several months for the package. But you should know the tracking code after sending the parcel. In order to find the tracking number or tracking code of your parcel, you need to go to the website of the aliexpress online store, then go to your personal account on aliexpress, click on the link called orders, where your ordered goods are displayed, select the order you need and click check tracking. Then you will see the tracking status, please note that the track code is written in English and very often you simply may not pay attention to it. Sometimes those buyers who have not previously had experience with aliexpress simply look at the wrong number, but at the order number, which is also indicated there. Sometimes the seller who cooperates with you simply gives the wrong number at first and then writes it in a corrected form in the comments, so sometimes look there too. The seller may not give you the tracking code at the beginning. You will need to keep an eye on your email because that is where he will send it to you. A letter with a tracking number arrives within five days after payment of the order. If you did not receive this letter, then the money will be returned to you, so the reason for worry immediately disappears.Also, one of the scenarios could be the following: the seller gave you a track code, but for some reason the track number is not tracked. There may be several reasons for this.
The most common reason why the track is not tracked is that information about the movement of goods appears on Aliexpress approximately on the tenth day after shipment, note that not after you have paid for the goods. This happens because there are a lot of parcels in the post office in China, so you just need to wait a little and be patient. We also advise you to track the movement of the parcel on the website of the courier who sent it, because this information may simply not be available to third-party servers. After fifteen days, if the track has not appeared, you need to go to aliexpress and check in orders and comments. Often the seller himself notices what he didn’t write and later points it out to you. The track number often changes several times before the package leaves the seller's country. If everything remains unchanged, then write to the seller, he will most likely write to you that he made a mistake or forgot and will indicate the tracking number. This happens because there is a very large flow of customers and the seller simply cannot keep up.
After the parcel leaves the Chinese border, it will already be delivered through the post office of your country. If you live in the Russian Federation, you can track your parcel on the Russian Post website. Using an already known track code, or on the aliexpress website.
Each buyer can choose a postal or courier service from the proposed list.
Sometimes it happens that the product has very little monetary value, then the parcel cannot be tracked, sometimes this happens. These can be small objects: jewelry, etc. Simply in this case you can do without a track. The same small package may simply be placed in your mailbox upon arrival, so be vigilant. Or if you indicated a phone number when placing an order, then postal workers may call you and notify you that the package is there, come and pick it up, or they will simply send you an SMS.
It is important to remember that if the truth is on your side, and the seller still deceives you, you can always complain, open a dispute and your money will be returned to you.
The problem of tracking parcels is one of the most pressing for all buyers. Various reasons are possible: from the seller’s desire to save money when sending to an attempt to deceive. We will tell you about the basic rules and nuances when waiting for your order and possible reasons for not tracking parcels from Aliexpress.
We have already written about what it is and how to find it, so let’s get straight to the point. When choosing a product, you should always pay attention to the possible conditions and options for sending the goods; now all Aliexpress pages are in Russian, so there should be no problems. When choosing inexpensive goods (the cost does not exceed 2-3 dollars), the seller can indicate that shipping is carried out without a track, thus saving on shipping costs in order to offer a more favorable price. Whether this order will reach the recipient is a big mystery. But on the other hand, many sellers value their reputation and are therefore interested in every order, even the smallest one. Therefore, whether it is worth buying a product under such conditions is up to you to decide.
Parcel is not tracked
After paying for the selected item, you should not expect to instantly receive a tracking code, since the seller has a short period, usually 3-5 days, to pack it and deliver it to the transport company. Plus, entering data into the system, updating tracking databases - all this takes some time. So, even after receiving the track, it may not be tracked for the first 5-10, but don’t worry, this happens with all shipments.
But if your parcel is not tracked even after 15-20 days, then you should write to the seller, because it is possible that among the huge number of orders there was simply a mistake in the number when writing. Do not hesitate to disturb the seller once again, as they say, it is better to be aware of events. Just remember, you need to write your appeal in English. Here is an example text, just paste your track number:
“Hi, my track number _______ is not tracked. Check it.”
If the seller does not provide new data or an explanatory response within 5-6 days, then feel free to open a dispute.
Let's consider a few more possible scenarios:
The order was tracked throughout China, but after departure the changes stopped.
This is usually due to the fact that the delivery of the parcel in the form of a small package is carried out by a small company, and when passing through customs it will be assigned a different number. In this case, you will only have to wait, but remember about the total delivery period, it is usually 45-60 days, i.e. if 40 days have passed and the package has not arrived, either write to the seller about extending order protection, or open a dispute .
The postal item was no longer tracked after leaving customs, i.e. gone.
There are several options: contact the post office, writing a statement indicating the tracking number to search and increase the delivery period, or write to the seller that the parcel was not delivered and you need to resend or return the money.
These are the main options for solving problems when parcels from Aliexpress are not tracked. Remember that in the early stages of dispatch (less than 10-14 days), you should not be alarmed by the “No tracking information” message.
