It happens that questions or situations arise when you can’t do without calling the help desk. Therefore, it is important to know by heart the specific number of the Tele2 operator. Thank you to the 24-hour hotline for the opportunity to solve the problem at any time. For your peace of mind and convenience, there are several contact methods and support numbers, this will be discussed in the article.
Customer service phone numbers
There is a single short and easy to remember subscriber service number for absolutely all regions - 611 . After calling it, you can follow the instructions of the autoinformer or press 0, after which you will be immediately connected to the operator’s line.
Also, for each individual region there is its own additional city telephone number. The list can be found in the subscriber directory, given to you along with the starter kit. You can also find detailed information on the website tele2.ru.
Help information can also be provided by calling the Tele2 support service from a landline number or even from other operators. You can do this by calling 8 800 555 0611 . It is also free.
Communication in roaming
If you are planning a vacation abroad, be sure to save the support number, which may be needed to resolve issues related to roaming tariffs and other services. As soon as you cross the border of our country, you can reach the operator by dialing an international phone number +7 951 520 06 11 .
It is also noteworthy that no matter where you are during your trip, you do not need to pay for a consultation with a specialist in the information and referral service.
Other ways to contact the Tele2 operator
If the need to resolve your issue is not critical and urgent, and there is no desire to wait for a response from a support consultant, you can safely use alternative ways connections:
- You can use email by writing a letter with your wishes and a description of the problem. For such purposes, there are two addresses: russia.vopros@telecom and [email protected].
- There is also a technical support service for you, which you should contact by filling out the feedback form on the official Tele2 website.
- If you are an active user of social networks, use the VKontakte group to find answers to questions. And by subscribing to it, you will be among the first to learn about new services, applications, service capabilities and even gifts from Tele2.
- In the event that you want to offer something new or report your complaint about the operator’s work, use the official Tele2 forum.
- All users of a SIM card from this European operator can find a free application in the phone menu, which can also be used to solve some problems.
Personal Area
An almighty service for those who value their time and comfort. By registering your account there, you can easily resolve any issues related to managing your phone number. Extensive functionality includes services such as:
- replenish your balance;
- tariff change;
- ordering details;
- enable/disable options and many others. etc.
And the site’s interface will captivate you with its simplicity. After using it once, you will understand that it is much more convenient to use it, rather than wasting time on calls to support and help desks.
Without mobile communications today it is not possible to solve work issues or communicate with relatives and friends. Mobile operators are constantly creating new packages of tariffs and services to attract more customers. With such actions, cellular companies raise many questions from subscribers.
All cellular operators have their own support centers that serve to assist cellular customers. The Tele2 operator number was no exception in this matter, and also created 24-hour support for subscribers.
Questions often arise for many clients, but not everyone knows how to reach a Tele2 help desk operator. This does not pose any difficulty, which becomes clear after reading our recommendations. There are different options for dialing to an operator, and we will list all the methods that may suit you.
Brief announcement: one support center number for everyone – 611 . In order to be connected to an operator faster, rather than being told information about tariff plans, services and other options, after starting the conversation you need to press “zero”. To reach the operator from another operator or landline phone, dial 8-800-555-0611 . If at this time you are in an area where roaming is valid, then the number is different - 8-951-520-0611 .
The telecom operator Tele2 appeared on the market of cellular companies relatively recently, so there are not so many subscribers connected to it yet, compared to the luminaries of cellular communications -, and. But, despite this situation, this provider provides services that are not inferior in quality to other operators, and makes every effort to increase the number of clients.
Subscribers see the care shown towards people, which is expressed in the provision of targeted assistance when various problems related to cellular communications arise. The operator, like all other operators, is trying to guarantee subscribers good support at a high level.
As in any business, there are a lot of dissatisfied customers who cannot understand many issues related to the use of cellular communications: the cost of tariffs, connecting and disconnecting options, services, etc. Such questions also arise from other operators. If these issues are not resolved and explained to people, the number of customers will fall, and this is unprofitable for the mobile operator. That is why customer departments and support services have been created where you can always call.
Support centers most often cannot process all requests from subscribers, who have to wait a long time for a response from a specialist. This often causes great dissatisfaction. To relieve customer services, special services have been organized on the Internet, where you can solve many problems yourself. But not all subscribers know about these online services and try to find out the Tele2 operator number.
Let's consider methods of obtaining qualified assistance over the phone from the Tele2 operator.
Dial toll free number 611
This is the simplest method of calling to get advice. Tele2 calling the operator for free is a single service in the form of an operator’s subscriber service. This method makes it possible to connect to a center consultant only from a phone in which a Tele2 SIM card is installed. If you have another SIM card installed, then a different number is dialed, which will be discussed later.
After establishing a connection by number 611 and starting to explain the answering machine, you need to press the number “zero” and wait for the consultant’s response. This will not happen right away; you may be asked to familiarize yourself with some other services, they will warn you that the conversation may be recorded, and that you need to wait for the operator’s response.
Call while roaming
If you have left your home region, then your communication will be at a roaming rate. Accordingly, it will become impossible to call the operator by dialing 611. For this purpose, there is a special number that allows you to get a free telephone consultation with a mobile operator specialist from anywhere in the world. For those who want to know how to call the Tele2 operator from a mobile phone, you need to dial a completely different number - 7-951-520-0611, and thus you will wait for the consultant’s response.
Call from a landline number or from another operator
To contact call center operator from a city home phone, as well as from another operator, no matter which one, a special number is dialed, which you should remember or save in the contacts of your mobile phone - 7-800-555-0611 . It should be noted that before calling a Tele2 specialist on this number, you need to check on the operator’s website whether access is available by this number in this particular region.
This is explained by the fact that there is no single number for connecting to the operator’s support center from numbers of other operators, as well as from landline phones. This number may vary depending on the territorial affiliation of the region. The most popular number option is also indicated here.
Other ways to resolve issues
Problems that arise in the use of cellular communications can be solved not only by telephone. Each cellular company has the ability to independently service customers using a special service on the Internet. The Tele2 operator also has such a service. For example, using the functions " Personal account", clients have the opportunity to carry out many operations relating to their personal account.
An example would be changing the type of tariff plan, connecting and canceling various services, checking the balance, transferring funds and other functions. In your personal account, you can also go to a special section where you can fill out a specific form to receive feedback. An employee of the cellular company will process your data and give you a response to the specified address. You should know that once you understand all the capabilities of your personal account, most often you no longer need to call a support center specialist.
Filling out the feedback form
You can find out any question and how to contact + the Tele2 operator from a company specialist while online, without even logging into your personal account. To do this, you should go to the official website of the provider, find the “help” section there and a place where you are asked to fill out a form to contact a specialist.
There is a column where you need to indicate how you want to contact the operator. Most often they indicate email. A specialist answer comes to it. This may take a long time, so filling out the contact form is acceptable if the speed of resolving the issue is not important to you.
Help through a group on social networks
You can get specialist advice via the Internet, using the official group on the VKontakte social network. This is not the most convenient method, but it doesn't hurt to mention it. This group is controlled by specialists who always quickly answer various questions from subscribers participating in the work of this group. If you are not a member, you can join by registering on this social network and going to the Tele2 section.
Today we have to figure out how to call the Tele2 operator. All possible numbers and combinations will be presented to your attention. In fact, keeping in touch with your mobile operator makes life much easier. This opportunity needs to be used more actively. Then you will be able to quickly solve most of the problems that arise when using a telephone number.
Why to call
The first thing you need to figure out is when you can call the Tele2 operator. Why do they even contact a mobile phone service company?
Today, communication with an operator helps:
- resolve issues related to the quality of service provision;
- change the tariff plan;
- connect/disconnect services and options;
- receive advice on maintenance/services/tariff plans;
- order call printouts;
- learn about new promotions and offers.
Typically, the need to contact a company offering cellular communication services arises when there are problems or questions about debiting funds. Each organization offers its own combinations for communication. What can be said about Tele2 in this area?
Call costs
Everything is not as simple as it seems. After all, the company under study offers a lot of rooms. Much depends on the specific situation. Mobile operator Tele2 is one of the largest companies. Therefore, every self-respecting subscriber should know about the connection with her.
It should be noted that basically all calls to the operator are free. This means that even with a zero balance you can contact the corporation. Very comfortably! Only in exceptional cases will you have to pay for the conversation. But in practice, such situations are rare. Accordingly, we can say that all the combinations proposed below are free means of communication.
Short number
The simplest and most common option is to use short numbers. All subscribers of this company are invited to call the Tele2 operator using a connection with the call center. It is available after calling 611.
It is this combination that helps you contact the Tele2 operator for free from your mobile device. Calls are not charged. A distinctive feature is that when you call, the answering machine will turn on. The client himself will be able to receive this or that service by navigating the menu through a robotic voice.
We call a “live” operator
Many people are interested in how to talk to a “live” operator. After all, an answering machine is not always able to answer certain questions. The mobile operator Tele2, like all similar companies, allows you to speak directly with a call center employee.
In order not to wait for a long time and not think about solving the problem, here is a little trick. It is valid for all Tele2 subscribers. Just call the operator using a short number (611), and then press the “0” button. A connection will be made to the call center. Just a few minutes of waiting - and a person will be able to solve all his questions with a live operator.
Landline number
Sometimes it happens that you need to call the Tele2 operator, but you don’t have a mobile device at hand. The main problem is that all short numbers work exclusively with SIM cards. Calling 611 from your home phone will not bring any results.
Tele2 offers the following telephone number for communication with the operator - 8 800 555 0611. It is this combination that will help bring your idea to life. No extensions! You just need to dial the combination on a landline phone and then wait for the office employee to answer.
From other operators
But what if there is a need to call the Tele2 operator from another number? For example, from MTS or Beeline? A short code will not help here. Every subscriber should remember this.
But you can use an already known combination - we are talking about the Federal number. To call the Tele2 operator, the number 8 800 555 0611 is used not only for landline phones, but also for mobile operators throughout Russia.
There are no more tricks. Therefore, only the Federal number will help you contact Tele2 using SIM cards from other companies.
Roaming
All the proposed techniques are relevant only when it comes to a person being within the country. Often, people in roaming want to communicate with their operators. This is allowed, but only by using specific combinations.
Which ones? Tele2 offers the following telephone number for contacting an operator when roaming - 7 951 520 0611. This international combination helps you get specialist advice at any time of the day. Using the proposed phone, the entire standard list of company services is offered.
Regional office
Another very interesting approach is to call the regional representative office of the company. In each city, separate numbers are provided that allow Tele2 subscribers to call specific branches of the corporation. There is nothing difficult or special about the process. Calls can be made from any phone, which makes the population very happy.
This is such a successful Tele2 operator. How to call (Moscow)? In order to contact the regional representative office of the Moscow region, you need to dial on the phone - 8 495 97 97 611. This combination is relevant only for the capital of Russia.
How to call the Tele2 operator for free in Kaliningrad? The phone number will help - 8 4012 90 99 09. It is suggested to call St. Petersburg using the combination - 8 812 98 900 22. It is best to check with the operator for a complete list of numbers of regional representative offices of Tele2.
Communication analogues
Perhaps these are all the possible options that can be advised to residents of different regions. From now on it is clear how to call the Tele2 operator for free. In addition to telephone communications, you can use some analogues. They allow you to receive advice and communicate with an operator without calling.
For example, the Internet has recently become a popular means of communication. With its help it is offered:
- communicate in the official communities of Tele2 on social networks (VK, Facebook);
- ask questions in Telegram;
- order callbacks using the operator’s official page;
- use of the Tele2 ambulance service;
- communicate using the operator's email account - [email protected].
All of the methods listed above really help you get quality help, but not as fast as calling an operator. More and more often, subscribers complain that they are being transferred to self-service.
For self-service
This nuance is visible even when making calls. Therefore, if you want to call the Tele2 operator, but do not want to deal with the answering machine, it is suggested to communicate with a “live” employee. To resolve the issue yourself, it is recommended to use the official Tele2 website.
The thing is that there is a so-called “Personal Account”. With its help, subscribers can independently connect and disconnect services and options, change the tariff plan, and also receive information about financial movements on the SIM card. This is the most effective way for the company to provide self-service to the population.
Results
From now on it is clear how you can call the Tele2 operator. The number will directly depend on which phone the call is being made from. There is nothing difficult or special about the process.
The main question of interest to most subscribers is options for communication with a “live” operator. But this is also no longer a mystery. In fact, everything is simpler than it seems!
Regardless of which mobile operator you use, sooner or later you will need to contact customer support for help. Each mobile operator has a contact center, by calling which you can get appropriate advice free of charge. Of course, Tele2 also has a help desk. Each subscriber of this network can contact the contact center at any time of the day and get an answer to their question. If you don’t know how to call the Tele2 operator, then this guide will be useful to you. There are several ways to contact Tele2 customer support.
You can contact the Tele2 help center in the following ways:
- Call 611 (for calls only from Tele2) or 8 495 979 76 11 (from any operator and landline phone number);
- When you are abroad, to call the support service, use the number +7 951 520 06 11 ;
- Ask your question to a help center specialist via the “My Tele2” application;
- Get advice from an operator via chat on the Tele2 website as part of the “Emergency Subscriber” service;
- Send your question by e-mail: [email protected].
The main purpose of this article is to find out how to call the Tele2 operator, however, information about alternative methods of contacting the contact center will not be superfluous. It is no secret that sometimes getting through to an operator is very problematic, so many subscribers prefer not to wait and are looking for other options. In any case, within the framework of this article we will consider in detail all the currently available options for contacting Tele2 customer support.
- Important
Tele2 does not have a single federal number, but each region of the country has a separate contact center number. You can find out the current number for your region on the operator’s official website.
Tele2 operator numbers
The operator will help with any issue related to mobile communication services, but this does not mean that you need to contact the help center for any questions. It should be understood that due to the high load on the contact center, subscribers are often forced to wait a long time for their turn. Agree, it’s stupid to waste time calling an operator if you need to or just check your balance. Such operations can be performed without the help of a specialist, for example, through a personal account or using special commands. If your question requires the mandatory participation of a customer support specialist, then use one of the numbers below.
You can call the Tele2 operator at the following numbers:
- 611 - for calls from phones connected to Tele2;
- 8 495 979 76 11 - for calls from landline phones and numbers of other operators;
- +7 951 520 06 11 - when in international roaming.
Also, for each region of Russia there is a separate federal Tele2 customer support number. You can find a number relevant for your region on the operator’s official website. However, this is unlikely to be necessary, because you can call the Tele2 operator using one of the numbers given above. Calling the help center is free and available 24 hours a day. Separately, it should be said about contacting the contact center while abroad. If you want to get expert advice for free, you need to call the number that is provided specifically for contacting the help desk in international roaming.
Everything is clear with customer support numbers, but many are still interested in how to call a “live” Tele2 operator. It is no secret that when you call one of the specified numbers, you will not immediately hear the operator’s voice. Initially, you will be taken to a single voice menu, where a greeting from the autoinformer and a lot of unnecessary information awaits you.. If you want to know how to call the Tele2 operator directly, then you will be disappointed. It is impossible to do this. However, you can use our instructions to reach an operator faster.
To reach a Tele2 operator, follow these steps:
- Call 611 (or other customer service number);
- After greeting the automated informant, press the 0 button;
- Wait for the specialist's response.
It is difficult to say how long you will have to wait for a response from a help center specialist. Much depends on the workload of the contact center. They can answer you either immediately or in half an hour. If you don’t want to wait, you can always use alternative methods of contacting support.
- Important
The Tele2 corporate customer reference and information service is available by calling the toll-free number 636.
Alternative ways to contact Tele2 support service
We found out how to call the Tele2 operator, but it’s not a bad idea to familiarize yourself with other ways to contact the support service. First of all, you should understand that the workload of the contact center can lead to a long wait for a response from a specialist, which not everyone will like. That is why we recommend calling the operator only when it is really necessary. There are situations when it is necessary to either change the tariff plan and the subscriber turns to the operator with similar questions. Meanwhile, you can perform these operations yourself. If only an official representative of the Tele2 company can answer your question, and you do not want to waste time calling the operator, use one of the methods below.
Sometimes mobile communications users have a moment when they need to make a call to the Tele2 operator and resolve an issue of interest; if you encounter a similar problem, we suggest that you familiarize yourself with the contact details of the Tele2 service center. A free consultation with a specialist will help you quickly resolve issues that arise during the operation of communications.
How to call the Tele2 operator from a mobile phone absolutely free
24-hour information service serves subscribers in all regions of the Russian Federation. A free call will help resolve a number of issues related to the use of communications, dial the short number 611 and ask your question.
In order for the connection to the information center to occur automatically, press the number 0 from your mobile phone. The service center quickly responds to unusual situations and tries to resolve issues of any complexity as quickly as possible.
Free Hotline 8-800-555-06-11 – this is a unified connection for subscribers in all regions.
How to contact an operator on the Internet
On the official website you can leave your message in the “Welcome to Complain” section, which is located at forms.tele2.ru/skoraya-pomosh/ or use email [email protected]. They will definitely call you back within the next 24 hours and help you solve the problem.
If you do not have the time resource to wait for communication with the operator, we suggest that you find out the detailed tariff plans in the “Personal Account” section or use the voice menu of the customer service.
What is the telephone number of the Tele2 operator for other telecom operators
If you are unable to make a call from your mobile phone, you can call the unified service line for Tele2 subscribers from phones of other operators (MTS, Beeline, Megafon).
Free call to the operator at a single number 8-800-555-06-11 .
After listing all the voice menu items, an automatic connection with the consultant will occur. Sometimes this doesn’t happen the first time, try it - and you will definitely be lucky!
Users can manage tariffs and services - this will help save time waiting for a connection to the contact center.
How to call a Tele2 operator from a landline phone
The service center allows users to contact the call center by landline number 8-800-555-06-11 .
Each region has an additional city support number for Tele2 network users. Tariffs for regional subscriber service numbers correspond to the cost of local communications. It is much faster to call the service center by calling the regional support service. You can find it on the company’s official website at ru.tele2.ru.
In Russia, calls to a number with the first digits 8800 are not paid.
Features of Tele2 support service
The mobile operator's subscriber service makes every effort to best meet user requirements: 
- 24/7 support;
- Free communication;
- Consulting clients on any issues;
- Assistance in connecting additional services;
- Ability to call from another phone;
- High level of service.
In order for your problem to be resolved promptly, we recommend that you prepare your passport details in advance and know your phone number. You can talk to an experienced consultant about any technical issues and terms of service for subscribers.
