Hi all. Today we will discuss the problem of the world famous social network “VKontakte”, namely, we will talk about an error with audio playback. The error message looks like this: “An error occurred while loading the audio recording. Try refreshing the page." Moreover, on some songs the window pops up, but on others it doesn’t. Here is a screenshot of this problem:
As the article progresses, we will look at possible reasons, and then we will tell you how to correct the situation.
Causes of errors when playing audio recordings.
Users describe the most common problems:
- Incorrect network connection protocol;
- Outdated version of Adobe Flash Player;
- Disabled Flash Player in the browser;
- Inoperative, outdated version of the browser itself;
- Rarely, but it also happens - IP address conflict;
- Problems with the “VK Saver” plugin and other extensions for saving audio and video files;
- If you have FriGate enabled, feel free to disable it, this is often the reason;
To avoid confusion, follow all recommendations in order.
“An error occurred while loading the audio recording” - solution.
As far as we know, the VK Saver plugin has not been updated for a long time, other extensions for saving video and audio in a contact can also cause a conflict, the contact is updated, and the developers do not have time to update the extensions. For this reason, we recommend turning them off first.
The second step is to check the network connection protocol, for this:
Let's move on to checking browsers and Flash Player.
More ways to solve the problem.
The above methods always help, but there are people who use old versions of Windows, browsers and not updated software. Do not forget to periodically update system components and software.
For those who want to “Dance with a tambourine” - here are other options suggested by users:
In the security settings set ‘
Use a secure connection."
If the problem was a conflict with the IP address, install a VPN plugin for Chrome, for example TouchVPN - it is completely free and does not contain advertising. Download here: TouchVpn. There are similar add-ons for other browsers.
I hope you have sorted out the problem. An error occurred while loading the audio recording, try refreshing the page, following the tradition of the YouTube video on this topic:
All Runet users, from children to the elderly, have had a personal page on the VKontakte social network for many years. Some see this as a great way to communicate with friends and family; for some, VKontakte is a way to earn money or, on the contrary, relax by watching movies online and listening to their favorite music.
Unknown errors in VKontakte music playback
Unfortunately, not a single social The network in the world cannot work without possible errors, breakdowns and other troubles. This is sometimes very frustrating for users who, for example, want to relax a little while listening to their favorite songs. But it often happens that suddenly an error occurs when loading an audio recording. It's funny, but people react very differently to this situation. Some people start looking for reasons from their computer: clearing the cache, removing certain filters, etc. Others are overcome by outright panic, which forces them to write to the support service. Well, the third type agrees to simply wait until the disappointing message “an error occurred while loading the audio recording, try refreshing the page” disappears. Each user in this situation is right in his own way, but in any case there are a couple of general recommendations for such a case.
Problems caused by the user
1. Be sure to check for an updated version of Adobe Flash Player on your computer. Very often this is where the whole problem lies. Often, if an error occurs while loading an audio recording, it is the unupdated Flash Player that is to blame.
2. The most common but sometimes effective method may be to use another browser or completely restart the computer. By the way, if an error occurred when loading an audio recording in only one browser, it may be worth reinstalling it or updating it to a more modern version. If this does not help, check its compatibility with your device.
Computer error
1. One of the main reasons may be slow Internet speed, which simply does not allow the VKontakte playlist to play well and without errors. On special online resources you can check the speed of incoming and outgoing traffic or consult with your provider by phone or online support service.
2. It happens that users, trying to protect their computer, install anti-virus programs. This may also be the answer to the question why an error occurred when loading the audio recording. VKontakte is a popular social network. a network that many programs mistake for a malicious site without good reason, and this ban can only be canceled using the anti-virus system settings.
3. It also happens that the settings of your operating system may not accept some files that the computer has to deal with. Check thoroughly all the specified sound settings and the compatibility of all drivers. Usually this takes very little time, but the result is not long in coming, and soon the music begins to play again without any problems in normal mode.
Site problems
1. And the sixth reason, which we, ordinary users, unfortunately, cannot influence, is problems with the site servers themselves, because they store very large amounts of information, which is sometimes difficult for technology to cope with. Do not rush to contact support, as most likely they have already been notified and are trying to correct all errors and inconveniences as quickly as possible.
It’s very good if you solved the problem when an error occurred while loading an audio recording. Remember that this is the most common, very small problem that should be correctly solved once, put an end to it and forget it forever!
It is difficult to imagine a user who would not want all the actions he planned to happen perfectly. But, if it was not possible to avoid troubles, and a VKontakte error occurred when loading an audio recording, there is only one thing left to do: deal with the difficulties that have arisen. But before that, you need to understand the reasons for what happened. The following can cause problems:
- incorrect format of the downloaded file;
- conflicts between the site and connected plugins;
- outdated version of browser or application;
- outdated version of the player;
- problems on the server;
- incorrect security settings;
- errors in the protocol.
Of the listed causes of problems, only problems on the server cannot be fixed with your own hands. In other cases, it is enough to be patient and willing to deal with difficulties in order to understand the current situation. Users do not expect anything complicated.
The most difficult thing will be for those individuals who see error code 0 on the monitor in VK. They will not be able to restore normal operation of the social network on their own, since the appearance of such a message indicates a malfunction of the servers. Typically, the mentioned entry appears after large-scale updates, when developers are unable to immediately synchronize the operation of all involved systems, and some of its parts turn out to be incompatible.
The only way to deal with such a failure is to wait. Neither changing the file format nor rebooting will help restore network operation. Adding audio recordings, photos and videos will remain unavailable.
What should I do if VK says “an error occurred while loading the audio recording”?
If an error occurs while downloading an audio recording, you should:
- restart your computer, Android or iPhone;
- make sure that the format and size of the downloaded file meets the requirements, and if necessary, convert the recording to mp3;
- update the application on your smartphone or browser on your computer and laptop (updating and enabling automatic updates occurs in the settings of the application or browser);
- try to change the browser (even the Yandex browser will do);
- temporarily disable the involved plugins and try downloading again;
- go to the social network settings and in the “Security” section, check the box next to the item mentioning “encrypted connection”;
- go to the network connection settings on your PC and uncheck the ipv item
In the event that the listed measures do not help correct the current situation, and the error persists, the last option remains. It consists of contacting VKontakte support agents. But, having decided to write to the contact center, you should be patient, since the first thing the operators will ask you to do is perform the actions already listed above. Only after making sure that they do not help, consultants will try to find other ways to deal with difficulties.
All Runet users, from children to the elderly, have had a personal page on the VKontakte social network for many years. Some see this as a great way to communicate with friends and family; for some, VKontakte is a way to earn money or, on the contrary, relax by watching movies online and listening to their favorite music.
Unknown errors in VKontakte music playback
Unfortunately, not a single social The network in the world cannot work without possible errors, breakdowns and other troubles. This is sometimes very frustrating for users who, for example, want to relax a little while listening to their favorite songs. But it often happens that suddenly an error occurs when loading an audio recording. It's funny, but people react very differently to this situation. Some people start looking for reasons from their computer: clearing the cache, removing certain filters, etc. Others are overcome by outright panic, which forces them to write to the support service. Well, the third type agrees to simply wait until the disappointing message “an error occurred while loading the audio recording, try refreshing the page” disappears. Each user in this situation is right in his own way, but in any case there are a couple of general recommendations for such a case.
Problems caused by the user
1. Be sure to check for an updated version of Adobe Flash Player on your computer. Very often this is where the whole problem lies. Often, if an error occurs while loading an audio recording, it is the unupdated Flash Player that is to blame.
2. The most common but sometimes effective method may be to use another browser or completely restart the computer. By the way, if an error occurred when loading an audio recording in only one browser, it may be worth reinstalling it or updating it to a more modern version. If this does not help, check its compatibility with your device.
Computer error
1. One of the main reasons may be slow Internet speed, which simply does not allow the VKontakte playlist to play well and without errors. On special online resources you can check the speed of incoming and outgoing traffic or consult with your provider by phone or online support service.
2. It happens that users, trying to protect their computer, install anti-virus programs. This may also be the answer to the question why an error occurred when loading the audio recording. VKontakte is a popular social network. a network that many programs mistake for a malicious site without good reason, and this ban can only be canceled using the anti-virus system settings.
3. It also happens that the settings of your operating system may not accept some files that the computer has to deal with. Check thoroughly all the specified sound settings and the compatibility of all drivers. Usually this takes very little time, but the result is not long in coming, and soon the music begins to play again without any problems in normal mode.
Site problems
1. And the sixth reason, which we, ordinary users, unfortunately, cannot influence, is problems with the site servers themselves, because they store very large amounts of information, which is sometimes difficult for technology to cope with. Do not rush to contact support, as most likely they have already been notified and are trying to correct all errors and inconveniences as quickly as possible.
It’s very good if you solved the problem when an error occurred while loading an audio recording. Remember that this is the most common, very small problem that should be correctly solved once, put an end to it and forget it forever!
In contact withloading error, troubleshooting
When trying to log into the VKontakte social network, users may be deprived of this opportunity due to an error. The pop-up window usually indicates the error number and a small text to help diagnose the problem. In contact withloading error can be eliminated using standard Windows tools.
If the site does not load on VK, then first you should check whether there is internet. If available, try to solve the problem by accessing the vk.com website from another browser. A positive result indicates a problem with the program that needs to be cleaned or reinstalled. Sometimes you just need to wait a while due to a reboot of the VKontakte server, which happens extremely rarely. VKontakte has encountered an error for another reason, namely, the specified login and password are not accepted. You need to make sure that you entered them correctly. However, if this notification is repeated, then your account has been hacked (we will tell you what to do in this case), and your data has been changed. Availability of the page is also returned by phone number. High-quality and inexpensive promotion on VKontakte is available at link .
To do this, click on the “Forgot your password?” link, then indicate the phone number to which this page is registered. After clicking on the “Next” button, you need to reproduce the designations from the picture and confirm whether this is your page. Having received the code by phone, enter it in the specified field and click “Change password”, which is what you should do. To avoid hacking, install an antivirus if you don’t have one, or keep it updated. In addition, if as a result of your search you find the vkontakte.exe program on your computer (this is a fake program that contains errors and has come to you), then delete it. In addition, you should edit the host file, which has apparently been modified by the virus. You can get likes for photos and posts on VKontakte by ordering this service .
You will need the etc folder. A quick search is performed by entering the following entry into the address bar of Explorer - C:\Windows\System32\drivers\etc. There is a hosts file that can be opened using Notepad, one of the standard programs. Except for line 1127. 0.0. 1localhost, you can delete everything and save the file. If saving is not carried out, first select “Properties”, then “Security”. After that, click “Change”. In the new window, check all the boxes in the “Allow” column and click “Apply”. Now you can edit the hosts file and save it. After this, the access rights should be returned to their place for security reasons. After these steps, you need to restart the computer - and access to VKontakte is free. If VKontakte does not open, you can find additional information.
Audio recording errorIn contact with
At least once you could see the message “An error occurred while loading the audio recording” in the window. To do this, you need to refresh the page by clearing the cache (F5 key or Ctrl+R combination) so that audio recording errorIn contact with was eliminated. If In contact withwrites an error, then you now have enough information to eliminate it. You can add subscribers with high-quality accounts to the VKontiakte group on this
Today we will talk about a very common problem. You probably have an account on the social network VKontakte, and therefore you are well aware of this problem - sometimes music refuses to play. And if it's just a temporary problem, consider yourself lucky. But if it “grows” into chronic, then something needs to be done. I will look at several possible reasons and talk about how to cope with the scourge that has struck.
Site interruptions
You may have noticed that there have been some strange problems occurring over the past few months. For example, just yesterday, for several tens of minutes, I simply could not get into my account. I thought that the problem was on my part, but I tried logging into VK from other devices and from another provider - nothing worked.
I admit that it is precisely this kind of failure that can affect music playback. For example, you went to the site, found a composition, and then a glitch occurs. As soon as you click on the Play button, nothing happens because there is no response from the server. All you can do is wait until the problem is resolved.
By the way, in isolated cases the problem may be with the server itself - for example, it is overloaded. In this case, the song can be played, but the loading speed is extremely slow, and therefore the song will constantly stutter. In this case, you can wait, or you can search for the same song, but have it on a different server (just turn it on and if it loads instantly, you’ve hit the mark).
Insufficient download speed
If your tariff has a relatively slow download speed, then the music may, so to speak, slow down when downloading. If the track has a high bitrate, then it will take much longer to launch. In addition, do not forget that the load on VK servers also affects the download speed of songs.
What should I do? Increase speed, for example, by. If you simply do not have such an opportunity, you will have to do this. so that the song is cached. What does it mean? Immediately after pressing the Play button, pause the melody and wait until the bar is completely filled. Then the song will be played in full and without stopping.
Using the https protocol
On the Internet, I found one very simple, but at the same time effective remedy, if, of course, you believe the numerous reviews.
After you visit the VKontakte website, change the http:// protocol to https:// in the browser line (or simply type https://vk.com). Immediately after this, your player can start working. Try it.
Problems with flash player
Today, a very large number of sites operate using flash technologies. This could include VKontakte or even video hosting. Therefore, if the Flash player is not installed or an old version is installed, then you will not be able to launch anything.
It is noteworthy that if we are talking about an outdated version of the player, it may refuse to work. Why? Honestly, I don’t know, but this is strange, because on some computers there are no problems with flash, even if they have a very old version of the player installed, which has not been updated for a year or two, while others require a mandatory update.
Don't worry, updating or installing a flash player will not be difficult. I talked about this in one of them, so I don’t see any point in repeating myself. And the procedure itself takes only 3-5 minutes of free time.
But before I start talking about another reason for problems when playing music, I want to remind you that the Google Chrome browser has a flash player built in by default and is updated automatically. Therefore, in theory, songs should always load in this browser. Mozilla Firefox, Opera and Internet Explorer do not have a built-in player. Not yet.
Checking your computer for viruses
To be honest, I very much doubt that it was a virus or a Trojan that caused the problem, but this option should not be ruled out either, since cases are not isolated.
To protect your computer from outside influences, be sure to use an antivirus. If you don't already have it installed, install it immediately! Moreover, there are free versions of antiviruses, for example, the same one. Then update the database to the latest version and run a scan.
I also recommend using a utility called Dr.Web CureIt. It allows you to cure your computer from many different problems, and it is also distributed completely free of charge. However, all this is already on our website, which you can familiarize yourself with.
The download is blocked by the antivirus
This is theoretically possible - the screen built into the antivirus blocks the transfer of music from VK. The problem is that it is not so easy to verify this, because you will need to turn off all the screens on the AB. If after turning off the screens (that is, after temporarily disabling the antivirus) sound appears, then the problem is definitely in the AB.
What to do? Just add the VKontakte address to the exclusion list of your antivirus. This is very easy to do through the settings (for example, “Settings” - “Antivirus” - “Exceptions”). Add http://vk.com to the list of exceptions and click OK.
Unfortunately, this method has one bad feature - now the screens will stop functioning for the address http://vk.com, which in turn can lead to a malicious file getting onto your computer if, for example, you go to an unknown a link that was supposedly sent to you by your friend (but in fact - by attackers who stole your friend’s account). So be careful - you perform all actions entirely at your own peril and risk.
Browser related problem
I will say right away that this applies mainly to those users who use the Mozilla Firefox browser. The fact is that several add-ons can be installed in the Internet browser, which in one way or another affect the operation of the flash player.
For example, there is such a Flashblock plugin. It is installed in order to block any manifestations of Flash on sites. Thanks to this, by the way, the speed of loading sites increases significantly, but at the same time many of its functions do not work. The same applies to VK - you can go to the site, but you definitely cannot use it fully.
What to do? Simply deactivate the plugin through your browser settings (“Tools” - “Add-ons” - “Plugins”). If you really need this plugin, then just add VK to the list of exceptions - this is also possible.
Clearing cache
Rolling back the system
What to do if none of the suggested tips helped? Actually, one piece of advice from the list was simply bound to help you, but if for some reason this did not happen, then I can only suggest one thing - roll back the system to an earlier date when your computer was functioning normally. Just remember that the most recently installed programs or games can be eliminated, while other files (photos, videos, music, etc.) will remain untouched.
Go to the control panel, select the section “Recovery” - “Run the recovery system”.
Then select a restore point (an earlier date) and click Next.
Follow the instructions. The computer will then restart.
What to do when audio recordings do not load (music does not play) in the VKontakte application on your phone or tablet? What to do if the music is missing? Here we will give specific solutions to this problem, and also understand why this happens.
This instruction is current for 2019.
Attention: sometimes it happens that VK is buggy. If you play any song, there will be an error when playing the audio recording. And so it is for everyone. In this case, there is nothing to do but wait. Listen to music somewhere on another site. Solutions for other cases are below.
If you have a bug in the old version of the VKontakte application, when you go to “Music”, “My audio recordings”, this is due to the fact that background listening to music on the phone from November 1, 2017 is limited to 30 minutes per day. You will have to update the application to remove the error. Perhaps if you don't do this, you won't have any music at all. It turned out that the freebie was not eternal! Read more at the end of the page.
The music is gone
Solution: log out and log in
Try logging out of your account in the application (that is, from your page) and logging in again. Just make sure you remember your username and password first. This usually fixes the error when the music is missing:
- Fifth button on the bottom row.
- Gear button at the top right - settings will open.
- At the very bottom is the point "Go out".
- Log into the application again by entering your username and password.
If you don’t remember your password, you’ll have to make a new one, that is, restore access: Recovering a password for VKontakte access. The most important thing here is that the page is linked to your current phone number.
Errors when playing audio recordings
You want to turn on music in the VKontakte application on your phone or tablet (most often on Android), but the music does not play and you get one of the errors:
It is also possible that you go to “My Music” and all the music is completely gone. In “Recommendations” there is “Error. Try again". In audio recordings of friends, music also does not show, it seems to have disappeared.
Solution: clear the audio cache in the VK application
For Android smartphones (not iPhones) there is the following solution: clear audio cache. This is the memory on your phone where the songs you play are saved. Gradually it ends and this error occurs. But this setting is not available in all versions of the application.
- Open the application settings - the fifth button in the bottom row, then the gear button at the top right.
- Next open "Basic".
- Find the item "Clear music cache" and press.
- Turn off "Cache Music"(switch to the right of this inscription).
- Turn it on again "Cache Music" the same switch.
Now try playing the song again. If it works, congratulations! Now you know how to fix the problem.
If it's still an error, what other ways are there to solve the problem?
- Change the location where you save the music - if internal memory is selected there, switch to a memory card (go to the application settings, then "Basic" Further "Location").
- Delete all VK application data in the phone settings: for example, “Settings - All applications - VKontakte - Erase data” and there too "Clear cache".
- Try rebooting your smartphone (turn it off and on again).
- Uninstall the VK application completely and install it again from Google Play.
- If you open a recording in the application that has music attached, there will be a “three dots” menu at the top right. Click on them and choose "Open in browser." A page with this song will open in the browser, and you can play it.
- Change your Android phone to an iPhone (or an Android tablet to an iPad).
Why does this error occur? What should I do to make sure it doesn't exist anymore?
This error occurs when your phone or tablet runs out of memory to save audio. When enabled in application settings "Cache music" it saves each song in memory so that next time you don't have to download it again, but play it right away. And the memory is gradually filled with music. Perhaps this defect will be corrected in the future. Don’t be lazy to update the VK application when new versions appear.
In the meantime, there are two solutions: either disable "Music Caching" in the settings (see above how to do this), or clean the memory from time to time (item in the settings "Clear music cache"). Also, if you are good at Android, you can try changing the location where you save the audio. Maybe now music is saved to the internal memory of the phone, but it should be saved to a memory card - after all, there is more space there.
What should I do if I have a Windows Phone and the audio won’t load and it gives me an error?
Windows Phones are becoming a thing of the past and are no longer supported. The operation of the VK application on them is no longer guaranteed, including music playback. It is best to buy a new phone (iPhone or something normal on Android).
What to do if “Playing this audio is impossible due to the requirements of the copyright holder”?
The fact is that each song has an owner (copyright holder) who controls the rights to copy and reproduce this song. If someone else uploaded a song to the VKontakte website, and then everyone listens to it for free, the copyright holder is not happy with this situation - after all, he does not receive money from it! In essence, they are stealing from him. Therefore, he negotiates with the VKontakte website so that the song cannot be listened to for free. That's when you get this error. What to do? Buy a song or the entire album for money and listen to your pleasure. This is life, nothing personal.
"Background music listening is limited." How to remove the restriction?
There is no way to remove the limitation (error). If you don’t want to subscribe to music, you can only open the full version of VK on your phone (there is no time limit) and turn on the music in it. But this is not very convenient.
There are other paid music services that are no worse, and maybe even better. Many people even do without VK in order to listen to music (after all, before there was no VK, but they still listened to music).
See also
Try “Login” - the start page of the site
If you make the site the start page in your browser, then when you launch it, you will immediately see which of your friends is currently online (they won’t see you), whether you have new messages, likes, marks on photos, etc. You can connect other sites, not only VKontakte. Very comfortably! Login to any site with one click.
It is difficult to imagine a user who would not want all the actions he planned to happen perfectly. But, if it was not possible to avoid troubles, and a VKontakte error occurred when loading an audio recording, there is only one thing left to do: deal with the difficulties that have arisen. But before that, you need to understand the reasons for what happened. The following can cause problems:
- incorrect format of the downloaded file;
- conflicts between the site and connected plugins;
- outdated version of browser or application;
- outdated version of the player;
- problems on the server;
- incorrect security settings;
- errors in the protocol.
Of the listed causes of problems, only problems on the server cannot be fixed with your own hands. In other cases, it is enough to be patient and willing to deal with difficulties in order to understand the current situation. Users do not expect anything complicated.
The most difficult thing will be for those individuals who see error code 0 on the monitor in VK. They will not be able to restore normal operation of the social network on their own, since the appearance of such a message indicates a malfunction of the servers. Typically, the mentioned entry appears after large-scale updates, when developers are unable to immediately synchronize the operation of all involved systems, and some of its parts turn out to be incompatible.
The only way to deal with such a failure is to wait. Neither changing the file format nor rebooting will help restore network operation. Adding audio recordings, photos and videos will remain unavailable.
What should I do if VK says “an error occurred while loading the audio recording”?
If an error occurs while downloading an audio recording, you should:
- restart your computer, Android or iPhone;
- make sure that the format and size of the downloaded file meets the requirements, and if necessary, convert the recording to mp3;
- update the application on your smartphone or browser on your computer and laptop (updating and enabling automatic updates occurs in the settings of the application or browser);
- try to change the browser (even the Yandex browser will do);
- temporarily disable the involved plugins and try downloading again;
- go to the social network settings and in the “Security” section, check the box next to the item mentioning “encrypted connection”;
- go to the network connection settings on your PC and uncheck the ipv item
In the event that the listed measures do not help correct the current situation, and the error persists, the last option remains. It consists of contacting VKontakte support agents. But, having decided to write to the contact center, you should be patient, since the first thing the operators will ask you to do is perform the actions already listed above. Only after making sure that they do not help, consultants will try to find other ways to deal with difficulties.
Everyone uses the VKontakte network, because it is not just a project for communication, but a huge system with a bunch of different functions.
VKontakte audio recordings are also extremely popular. Some people even log into their profiles just to listen to music, but this feature often causes the same bug.
Surely you have also seen a window with the text “An error occurred while loading the audio recording.” We will tell you how to fix it in this article. The easiest way - this is to refresh the page with clearing the cache(key F5). If this button is responsible for another function, use the Ctrl+R combination.
How to get rid of the error when downloading audio recordings on VKontakte?
The above action will allow you to deal with the error once, but it will recur periodically. To get rid of it permanently, you need to use one of the following actions:
- try reinstalling Flash Player (read more about this);
- in the settings of your Internet connection, disable the IPv6 protocol (be sure to restart the connection);
- when using Mozilla Firefox, try disabling automatic cache management (remove page caching altogether);
- completely clear the browser cache and restart the browser (it is advisable to delete all saved data, including cookies);
- It’s possible that your browser has unnecessary extensions installed that block the downloading of audio recordings from VKontakte (most often these are antivirus extensions);
- An antivirus can also block the download. In this case, you need to add VKontakte IP addresses to the list of protocol exceptions;
- browsers can also have errors, so try reinstalling them or using a different platform;
- update the codecs on your computer (after that, be sure to clear the browser cache and registry);
- go to VKontakte settings and go to the “Security” tab. There you need to check the box to use a secure connection.
One of these methods will definitely help you, and we remind our readers that any problems with your PC may be associated with the presence of viruses. Therefore, promptly update your security software databases and perform system scans.
