Home Accessories Contact, mrf and call center of Rostelecom - phone numbers. Electronic signature (EDS) for government services – creation and receipt

Contact, mrf and call center of Rostelecom - phone numbers. Electronic signature (EDS) for government services – creation and receipt

An electronic digital signature certifies an electronic document. It is used only in digital format for the exchange of information by e-mail and the movement of documents.

What is digital signature

An electronic signature is functional only in the format of a digital document and is an analogue of a handwritten signature.

Its legal significance is approved by Federal Law No. 1 of January 10, 2002 and Federal Law No. 63 of April 6, 2011. These documents stipulate the areas of use of electronic signatures when approving acts and transactions, and when providing services.

An electronic signature replaces a handwritten signature and seal on a document when it is sent and received via electronic communication channels.

This type of document certification is convenient and indispensable when making transactions over the Internet, concluding contracts and preparing financial documents.

  • Guarantees the secrecy of the transfer of important information and eliminates the possibility of falsifying important papers.
  • Gives legal force to electronic documents as if their paper counterparts were certified by the seal and personal signature of the responsible person.
  • Speeds up document turnover and optimizes storage space.
  • Allows you to use a uniform signature when conducting all operations - trading, reports to government and tax authorities, when certifying financial documents.
  • Ensures the authenticity of the transmitted information.

Information about how to make an electronic digital signature,contained on the EDS website http://iecp.ru.

Here you can also find a list of Certification Centers for obtaining digital signatures,

How to obtain an electronic signature for individuals?

What needs to be done to obtain an electronic digital signature for an individual free of charge:

  1. Submit a form - application to the CA website.
  2. Send certified copies of the required documents along with the application form to the CA website.
  3. Receive the signature certificate in person at the CA by presenting the original documents.

The key certificate is produced within 3-5 days.

List of required documents for the production of digital signature (electronic copies are provided):

  • Tax registration certificate– certified by a notary.
  • Person's passport– owner of the signature.
  • If it is not the key owner himself who submits the documents, but his representative, then it is provided to an authorized person power of attorney certified by a notary.
  • If the signature is completed by a representative of the Certificate owner, then Identification documents of the representative are required.
  • Request in the form of an application to the CA.
  • Application for a certificate user key.
  • Permission to use personal data.

Electronic signature for legal entities (LE)

To maintain business and reporting documentation, heads of state and municipal organizations, joint-stock companies, public organizations and private business owners must have an electronic equivalent of a personal signature.

To obtain a certificate, different legal entities have specific requirements.

Package of documents for legal entities to order digital signature:

  • Copied State Certificate Registration. Certified by a notary or CA if the original is available.
  • Certificate
  • Extract from the Unified State Register of Legal Entities, completed at least half a year before submission to the CA.
  • Certificate application.
  • If the key will be owned by the manager, then an order is needed to appoint him as a superior manager.
  • If the certificate drawn up by a representative of the company, a power of attorney issued and certified by the head of the organization with his personal signature and seal is attached to the package of documents.
  • For the key owner– identification document.
  • If the documents If the certificate is provided and received not by the owner of the key, but by his representative, then you must attach a copy of the passport of the citizen of the Russian Federation who represents the owner and, when receiving the certificate, have the original of your own identity document with you.
  • Appeal to the Certification Center on joining the CA Regulations.
  • Application for the production of an Electronic Signature key certificate.
  • Agreement for the processing of personal data.

Download a sample application for obtaining an electronic digital signature for legal entities:

Obtaining an electronic digital signature for an individual entrepreneur with a stamp:

  • State confirmation Registration as an individual entrepreneur. Certified by a notary.
  • Certificate on registration with the tax office.
  • Extract from the Unified State Register of Individual Entrepreneurs, received more than a month before presentation.
  • If the key is issued to a representative of the entrepreneur, then you need a power of attorney from the entrepreneur, which indicates the powers of the key owner.
  • Passport of a citizen of the Russian Federation- owner of the key.
  • When issues or receives certificate is not its owner, but a representative, then a power of attorney from the certificate owner and an identification document of the representative in the original are presented.
  • Application to the Certification Center to include the User in the CA Regulations.
  • Application for issue CA User signature key certificate.
  • Permission to work with personal data.

Where is digital signature used?

In business relationships where information is exchanged through information technology, all documents are signed with an electronic signature, Digital signature for participation in tenders.

The practice of such exchange exists in the work of branches and divisions of one organization, when reporting to tax authorities, the Pension Fund, when preparing declarations, and for participating in remote trading.

The authenticity of the signature is verified based on the encryption and decryption keys.

Digital signature is a sequence of symbols that are included in the transmitted information. The signature key is individual. It's almost impossible to find it.

Key certificates are issued by a certification center. There, records are kept of users, the process of functioning of the digital signature, and the center’s specialists provide assistance in using this tool.

Types of electronic signatures for public services and conditions for recognition of electronic documents

According to Article 5 of the Law "About electronic signature", the client can receive enhanced or simple signature.

  • Simple view consists of codes and disciplines the handwritten version on a paper document. The price for a simple signature is free.

You will receive a free simple signature at the MFC within 1 business day.

  • Enhanced View has a qualified and unqualified nature, obtained through cryptographic transformation of data.

A qualified signature is accepted by absolutely all functioning social institutions.

With its help, the holder works with documents in electronic format, while having absolute legal force.

In other words, it acquires the quality of a paper document with the signature of a visa representative.

The owner can use digital signature in the corporate sphere only in accordance with the conditions and rules established by the system operator.

How to obtain an electronic digital signature for State Services?

An electronic signature will greatly facilitate the use of government services. They order it at the offices of Rostelecom or MFC on the spot.

Government services are available to all residents of the Russian Federation, since it belongs to the public system.

Methods for obtaining digital signature:

  • The online application procedure is based on three steps:
  1. Register yourself on the CA website;
  2. Enter the data in the form;
  3. Come to the MFC with a storage medium;
  4. Take an electronic signature on paper;
  5. On the CA website, write your digital signature onto a flash drive.
  • Through MFC
  1. Contact the MFC branch(Multifunctional Center);
  2. Provide original documents: passport, TIN, SNILS;
  3. Your data is checked on a computer;
  4. Sign a number of documents– consent to work with your personal data;
  5. Pay money in the terminal, the cost of digital signature is 1400 rubles;
  6. Next you receive a USB drive and wait for SMS;
  7. Visit the site Certification center;
  8. Write down your digital signature to your storage medium.

Authorized centers for issuing qualified key certificates for electronic signature verification are located on the state portal, as well as on the website of the Ministry of Telecom and Mass Communications of the Russian Federation.

What electronic government services can be obtained on the Internet?

Various government agencies provide assistance to the population in preparing documents, resolving legal issues, providing advice and recommendations.

Previously, for each piece of paper, you had to wait in line in front of an office or window, then go to another organization, and so on.

With the advent of the State Services portal, many issues are resolved on the spot.

Every citizen of the Russian Federation should learn to use the State Services portal.


These are only services available to individuals. The government services portal provides assistance in processing financial contributions to government funds for entrepreneurs and heads of organizations.

The Rostelecom contact center will help resolve any problems that may arise. You can contact him for help at any time of the day. Operator specialists will be happy to provide support.

Rostelecom is one of the largest companies in the field of telecommunications services. It offers clients:

  1. Mobile communications.
  2. Telephony.
  3. Internet.

What are the advantages of RT?

  • Wide range of services.
  • Their high quality is ensured.
  • Networks are developing.
  • The company is one of the first to implement new standards.
  • It offers attractive prices to customers.
  • Tries to make its services more accessible.
  • Organized customer support.
  • Provides a personal account and a mobile application for account management.
  • She has a virtual assistant who can partially replace the call center operator.
  • The company attracts new clients.
  • Often holds promotions for subscribers.
  • Provides a number of discounts.
  • Created modern data centers.
  • Invests heavily in network maintenance.

Of course, reviews about RT services differ. Many people are unhappy with working with an operator. But objectively, today it is the largest and best provider in Russia. Huge financial resources allow it to maintain good quality services.

Rostelecom call center

Rostelecom's contact center is a customer support service. You can contact it in various cases:

  1. There are problems with signal reception quality.
  2. Frequent connection dropouts occur.
  3. The connection speed has dropped significantly.
  4. No internet or TV access.
  5. You need to request help setting up your equipment.
  6. No money was credited to the account after replenishment.
  7. There were technical glitches.
  8. You want to know about debits from your account.
  9. Find out the cost of various services.
  10. Call a technician to service the network or install equipment.
  11. Would you like to submit a request to connect to RT.

How to contact support?

For all users of the State Services portal, Rostelecom provides the opportunity to obtain an electronic digital signature and go through the identity verification procedure, find out where the nearest offices are located and view the full list of addresses on the operator’s official website or by calling the help desk. The procedure does not take much time, especially if you are already registered with the service.

What is an EDS from Rostelecom and how can it be used?

In order to fully use all functions, options, and open access to sections of the State Services portal, the user needs to obtain an electronic digital signature, which is issued in special data processing centers, as well as in branches of the Rostelecom company. An electronic digital signature can simplify the process of providing and ordering various types of applications, certificates, notifications, and permits. All this can be done without leaving home, avoiding long queues and paperwork.

Rostelecom issues digital signatures to citizens in its territorial divisions. To do this, you just need to visit the nearest company office and take the necessary documents with you. If you have not registered on the State Services portal, then specialists will be able to independently enter data into the database for you. The service is provided free of charge, as it is financed by the state. You only need to pay for the media provided by the operator (USB drive).

Having received an electronic digital signature from Rostelecom for the State Services portal, you will be able to remotely submit your applications and other documents for consideration. Thanks to the service, you can open an individual entrepreneur or obtain a patent without visiting regulatory authorities.

How to obtain an electronic signature in Rostelecom

Let's take a closer look at how the process of obtaining an electronic digital signature occurs at Rostelecom.

Attention! Before you go for an electronic signature, you should find out by calling the help desk where the nearest branch of the company is located where you can get the coveted key. There is a possibility that the branch located near your home does not provide this service.

When contacting a specialist, you must have the following documents with you:

  • passport;
  • SNILS;
  • TIN certificate (If you have already completed the registration procedure, the TIN will not be required).

Afterwards, the operator enters the data into the State Services database, or verifies the information specified in your documents (for registered users).

Before receiving the digital signature used to enter and work on the State Services portal in Rostelecom, you will need to sign several documents:

  • consent to the processing and use of your personal data within the framework of the electronic service (for the Ministry of Communications);
  • application for agreement with the terms of the agreement for the provision of services of Rostelecom (Certification Center);
  • application for the production of an individual electronic key.

After going through the procedure of signing the accompanying documents and applications, you will only have to pay for the production of the key, namely the USB drive on which the digital signature will be recorded. Its cost will be approximately 660 rubles.

A Rostelecom specialist must print and provide you with an acceptance certificate and delivery of services, a signature certificate form, and also issue the digital signature itself.

All you have to do is use the key to log into the system. For this:

  • We enter the “Government Services” section, where your personal account is located;
  • select the appropriate authorization method, in our case it is “by digital signature”;
  • install the “User Plugin”, after which you will notice a change in the interface of your personal account and its design.

That's all. You can proceed to familiarize yourself with the new opportunities and services available to users who have an electronic signature.

Both users registered on the State Services portal and those who need to go through the procedure of entering data into the database can contact Rostelecom to obtain an electronic digital signature. The whole process will take no more than 30 minutes, and the result will be expanded access to the system and the ability to remotely interact with various departments and organizations.

12/25/2018, Sashka Bukashka

Many people have probably heard about this, but not everyone has a good idea of ​​why it is needed and how to get one. We will try to answer all questions and tell you how to obtain an electronic signature for an individual.

What is an electronic signature

(abbreviated as CP, EP or EDS) makes it possible to identify the identity of the signatory. The verification is a unique sequence of several characters, which is generated using cryptographic transformation of information, or simply put, it is a flash drive with a key fob for signing virtual documents, putting an electronic signature on various resources, and more. Just as the stroke of a pen is an integral requisite for using a paper document, so an electronic signature (electronic signature) is an essential requisite for a document created on a computer. Just as your handwritten autograph is a unique symbol, a digital or electronic signature for an individual is also unique. A document on the Internet signed with an electronic digital signature has the same legal force as data on a paper document signed with one’s own hand.

By the way, “cloud” electronic signatures have been issued for several years now - those that are stored on the server of the certification center, and the user gains access to them via the Internet. This is convenient because you can access your signature from any device with Internet access, and you don’t need to worry about carrying a flash drive with you everywhere. But this type of digital signature also has a disadvantage - they are not suitable for working with government portals (for example, State Services or the Federal Tax Service website).

Who needs it and why?

There is a certain category of people who absolutely do not need a digital/electronic signature. These people get a special pleasure, understandable only to them, by choosing and visiting various institutions, jostling in queues, cursing the weather, and at the same time the authorities of all stripes. But for all other citizens with access to the Internet, an electronic signature can be very useful. EDS for government services for individuals allows you to gain access to the full range of electronic online services provided by a single portal of government services. With it you can also:

  • apply for admission to a higher education institution;
  • confirm your identity;
  • participate in electronic auctions;
  • conclude contracts for remote work;
  • submit electronically.

How to obtain an electronic signature for an individual

: simple, qualified and unqualified.

A qualified electronic signature is a digital signature that was obtained from a special accredited institution, has full legal force and can be used in courts and other government agencies. A qualified digital signature completely replaces the traditional handwritten one.

To obtain a qualified electronic signature of the CPU, contact a specialized Certification Center that has state accreditation for this type of activity. A list of such centers in your region can be found on the government services portal or on the website of the Ministry of Telecom and Mass Communications. Many citizens prefer to contact Rostelecom service offices established almost everywhere for this purpose.

To receive a special electronic certificate and a flash drive with your electronic signature, you must provide:

  • passport of a citizen of the Russian Federation;
  • insurance certificate of the State Pension Fund ();
  • certificate of registration with the tax authority ().

You will also need an application and email address.

How to restore digital signature

Are you afraid of losing your electronic signature? The main thing is not to tell anyone your PIN code. In this case, no one except you will have access to the electronic signature. If your key is lost or stolen, you need to contact a certification center. There you will receive a new key and an electronic signature verification certificate.

Electronic signature for individuals - government services: free or for money?

In order for the user to send tax documents (declarations, statements and other information) to the tax authorities, a so-called enhanced non-qualified electronic signature can be used. Its number is obtained absolutely free of charge, without visiting the Certification Center, directly in the “Taxpayer’s Personal Account for Individuals” on the official website of the Federal Tax Service of Russia. Electronic documents signed in this way are recognized by the tax service as equivalent to paper documents signed by the taxpayer himself. In this case, the key for your electronic digital signature will be stored on your computer or in the “cloud” in the protected storage of the Federal Tax Service.

Well, the third type of electronic signature is the so-called simple one - this is your login and password for logging into the system. You receive them when registering on the government services portal after receiving a confirmation code. Here, too, you don’t have to pay money, all registration is free.

Meanwhile, in order to receive a qualified digital signature, you will have to pay in any case, since the USB drive itself that they will give you costs money - about 500-700 rubles.

Some Certification Authorities request larger amounts for the service. In such cases, the cost, as a rule, includes the provision of a special program for using the CPU (you do not have to search for it yourself and download it from the Internet), detailed instructions, or even training in working with a new device.

Register in advance for State Services

At any Certification Center you should receive a private key with an electronic signature on a USB drive, a public key and a certificate.

In order to reduce the time for issuing media with a digital/electronic signature, as well as to be able to immediately check the operation of the device, it is advisable to register yourself on the government services portal before receiving an electronic digital signature.

Electronic signature validity period

Many people are concerned about the question: how long will they be able to use an electronic autograph. The signature is valid for 1 year from the date of its production; after this period it will need to be renewed. To do this, you will have to go through all the above procedures again.

The current rhythm of life and the huge number of daily tasks contribute to the fact that all document flow goes electronic and an increasing number of services can be obtained via the Internet. And more and more people are learning about the existence of a government services portal, which presents the largest catalog of services provided online. This resource was originally conceived as a platform for interaction between executive bodies and individuals. But in order to use any service on this site, you need to obtain an electronic signature, and in this article we will look at how this can be done.

What is an electronic signature

Let's first look at why this electronic signature is needed at all? Its presence is implied by the Law of April 6, 2011 No. 63 “On Electronic Signatures”, according to which an electronic document can have legal force only if there is an electronic signature that identifies the person, and in our case, the recipient of the service.

So that you don’t have questions about terms as you read the article, let’s list the main abbreviations and their explanation:

  • EDS or EP- electronic digital signature
  • CA- verification Center
  • NEP– unqualified electronic signature
  • CEP– qualified electronic signature

Types of electronic signature

An electronic signature can be of three types:

  1. simple
  2. unskilled
  3. qualified

A simple electronic signature implies that an individual has a login and password to access the services. We often encounter such signatures on the Internet, and in some cases it is also necessary to enter a one-time password, which is sent to your phone number.

An unqualified electronic signature allows not only to identify its owner, but also to record changes in documents using it. You can obtain such an electronic signature only at a certification center. It is worth noting that the scope of application of such an electronic signature has limitations. For example, you cannot use it to sign documents that contain secrets.

A qualified electronic signature is recognized by all social institutions without exception and gives absolute legal force to an electronic document, which is similar to a paper document that contains the owner’s signature and seal.

Electronic signature for individuals and legal entities

Both individuals and legal entities can create an electronic signature to work with the government services portal. The choice of electronic signature type depends on the tasks that you plan to solve using the site. But we would like to immediately warn you that working with bodies such as the Social Insurance Fund, Federal Tax Service, Pension Fund or Rosstat is only possible if you have a qualified electronic signature. You can receive an electronic signature both before and after registering on the portal. We recommend that you first, and only then proceed to obtaining a signature.

Creating a simple electronic signature for government services

Let's look at how you can get a simple electronic signature to work with the government services portal. To do this, open the website gosuslugi.ru and pay attention to the right column of the page that opens. This is where the links to enter the site and register are located. We are interested in the latter, so click on it.

You will need to enter your last name, first name, patronymic, your phone number and email address. You will receive a message with a confirmation code to your phone or email address. We recommend that you come up with a more complex password, since this is what you will enter every time you enter the site.

Next, you need to enter the maximum possible amount of information about yourself, so that it is then automatically entered into the necessary forms at the stage of receiving a particular service. At a minimum, you need to enter your passport details, SNILS number and Taxpayer Identification Number. You can confirm your account at the nearest Russian Post office or MFC. Only after going through all these stages can you consider that you have successfully created a simple electronic signature for working with government services.

Creation of a qualified electronic signature for government services

As we mentioned above, a qualified electronic signature can only be created at a certification center. A list of such centers in your region is available on the website https://e-trust.gosuslugi.ru/CA.


To display only the centers of your city in the list, select its name in the “city” field and click on the “apply” button. In the list that appears, click on each of the existing centers one by one and look at their addresses. It is advisable for you to choose the one closest to you (to view, click on the magnifying glass icon in front of the center name)


It is best to call the specified contact phone number and ask all questions before visiting the center. There you can find out what documents you need to take with you. A trip to the center is inevitable, since only there you can receive a secret key with an electronic signature on a USB flash drive.

The cost of the service includes:

  • issuance of a certificate
  • issuing a license to use the software
  • USB signature media
  • disk to automatically configure your computer
  • consultations on emerging issues by company specialists

To obtain a qualified electronic signature, a legal entity will need the following:

  1. issue a power of attorney for the employee who will receive the signature
  2. TIN of the organization
  3. extract from the Unified State Register of Legal Entities

Checking the functionality of an electronic signature for government services

When you have received the entire set that comes along with the signature, you will need to check the functionality of the received digital signature. To do this, open the website https://www.gosuslugi.ru/pgu/eds, download the file and enter the code from the image.


If after this you see the message “The authenticity of the document has been confirmed,” then everything is in order and you can start working with the portal. We would like to immediately note the fact that this electronic signature will only work with the government services portal and will not be valid on other resources. For example, you will not be able to use it on the website of the Federal Tax Service.

We hope that this article has given you answers to most of your questions. If you have any difficulties, please let us know about them in the comments to this article. We also recommend that you watch a video about working with an electronic signature.

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