EMS express mail is the fastest and most convenient way to deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a location convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.
In cities where there is no EMS courier service, you can send and receive express mail through a Russian Post office. To calculate the delivery time and cost, and also find out if courier delivery is available, you can use or.
You can also familiarize yourself with the delivery rates for EMS express items:
Restrictions
- Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
- The sum of the length and perimeter of the largest side is no more than 300 cm
- Length, width, height – no more than 150 cm
How to send
- Make sure you don't forward anything
- If you are sending a letter or small parcel, the courier or post office employee will provide you with one (maximum size 60 × 70 cm). Or you can pack the shipment yourself according to.
- or give the shipment to an employee.
- To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
- To order additional services of declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
- Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.
How to get
- The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
- On the day of delivery, the courier will call the recipient.
- If it was not possible to reach the addressee or he was not there, the courier will leave a notice in the mailbox.
- The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
- You can order delivery to another address in the same locality, this will add 2 days to delivery.
Additional services
- Description of the attachment. You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker.
- C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
- Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
- SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.
For work we use the services of EMS Russian Post. The impressions are twofold. On the one hand, the courier himself comes home or to the office and picks up the parcel and there is no need to stand in lines. There is always a departure number to track the parcel (the track can be seen on the official EMS website with a delay of a day or two). On the other hand, parcels are constantly delayed, they take a week instead of the stated three or four days, and they can get lost on the road. Our company did not work with EMS as a regular carrier.
I used the EMS service when I needed to urgently receive medicine from another city. The parcel arrived quickly, but the courier (according to the rules was obliged to arrive) did not reach me. I was at home all the time, but I had to go get the parcel myself. There was no line at the office. There is a minimum of paperwork to fill out. True, they say that before the New Year holidays, mail takes a long time and even disappears. But I was lucky. I don’t wear rose-colored glasses; I have a good idea of what our post office is like. And I know their salaries, and what the workload is...
You know, people make a lot of mistakes with regular Russian mail. I’m not one of them - once in my youth I was lucky (or unlucky, it doesn’t matter) to work in one department, and I’ll honestly say that work there is absolute hell. There are many clients, everyone is unhappy, they don’t want to listen to anything. I understand why packages sometimes get lost, and that is why I now use the EMS option. Yes, of course, it is more expensive than usual, but it is of much better quality, and if I really value the contents of the parcel, I will definitely send...
Ems Russian Post - I have used this type of service for delivering goods in Russia and abroad several times. As for the advantages, you can use the cash on delivery service, this is very convenient, since the goods are paid for by the recipient at the post office. There is a product tracking service; you can use the track code to find out where the parcel is located. The disadvantages are the slow delivery of parcels and money transfers. When sending funds, they promise that they will be delivered to the addressee within two hours, but in the end I waited at the post office all day...
I used Ems Russian Post several times when I needed to send a parcel to my mother in the Murmansk region. Amazingly, delivery is actually carried out within a couple of days, and the package is brought directly to your home. Of course, I read reviews on the Internet that parcels are often stolen or lost, but personally, nothing like this has ever happened to me, even though I have sent quite valuable things. The only negative is the price. The last time I had to pay about 1000 rubles for shipping, which was comparable to the cost...
It is customary to criticize the Russian Post, including the express delivery service. At the same time, all parcels are still sent through it; they don’t use other postal providers too much. There’s not much to say here, only that by the year 18 they promise that everything will change.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
All online shoppers know perfectly well where to find what they need, how to buy it, and what is the most profitable way to pay, but not everyone thinks about such a seemingly insignificant moment as receiving a parcel. However, this issue is not so unimportant. Where to run and what to do if something goes wrong? Let's figure it out.
1.When receiving a parcel by mail
- First fill out the back of the notice ONLY your address and passport details. No phrases like “I refuse to open it”, “Opened in my presence, the contents of the parcel correspond to the description” or “I have no complaints about the communications authorities” SHOULD NOT BE SPECIFIED .Be careful! Very often, postal employees ask you to sign a receipt before they give you the package. NO NEED sign the notice immediately. The receipt is signed only after you are satisfied that your package is safe and sound.
- Carefully inspect the parcel, check the integrity of the packaging. Do this by picking up the box in your own hands, not from the hands of a postal worker.
- The postal employee is required to weigh your parcel. Make sure the weight matches what is indicated on the address label. Remember to convert: 1 lb = 0.45 kg.
- If there was anything breakable in the package, shake the box slightly - nothing should ring inside
- Pay special attention to the adhesive tapes and the quality of their sealing. If there is a “left” tape, postal employees may try to assure you that the package was opened at customs. Remember that in this case it must be sealed with customs tape, and a Customs Inspection Certificate signed by a customs officer must also be attached.
- If you have no complaints about the packaging of the parcel, it is handed over to you without drawing up a report. Put on notice ONLY your signature. No other entries need to be made.
- If you decide to open the parcel at the post office, be sure to write down the last name, first name, patronymic and position of the employee who will open the parcel. Opening of the parcel is allowed only in the presence of the head of the post office or his deputy.
2.Upon receipt of the parcel from the courier (EMS)
- Check the parcel in the same way as when receiving it at the post office
- Since opening the parcel upon receipt from the courier is not allowed by EMS rules, if you have doubts about the integrity of the packaging and the safety of the contents, take the receipt from the courier and send it back with the parcel. Then simply receive it at the EMS storage warehouse in the presence of employees.
3. When opening a parcel at the post office or EMC office
- If, as a result of opening the parcel, a shortage, replacement or damage to the goods inside is discovered, then the postal worker must draw up a Form 51-c Report, copies of which are then sent to the appropriate authorities. Remember! Form 51-c Act forms must be at every post office. The statement about their absence or inability to fill out is likely a lie. However, you can always find the forms on this page. In addition, the presence of the Certificate with the recipient is already an official reason for the mandatory opening of the parcel.
- If the Act is drawn up and signed, the notification of receipt of the parcel remains with the addressee. The requirement to sign it and give it to a postal employee is illegal. After signing the receipt, you do not have the right to open a dispute about non-receipt of the parcel or defective contents.
- Refusal to open the parcel and draw up a Report in form 51-b is illegal
. How to influence a postal employee and show “who’s boss”?
- You can always ask to call the shift manager and explain to him the reason for your dissatisfaction
- If step 1 does not help, contact the quality hotline of the Russian Post at the number: 8-800-2005-888 or 8-800-2005-055 for EMC (free call). By indicating the postal code and address of the branch, inform that you have been denied quality service. In addition, ask your boss to comment on the current situation.
- If this does not work, feel free to leave a review in the complaint book indicating your full name, address and requesting a written response.
4. Receiving the parcel at the customs terminal
If customs officers have doubts about the reliability of the customs declaration data, or about the legality of the contents of your parcel, and you are invited to the customs terminal for individual customs clearance of the parcel - stock up on the necessary documents confirming that everything is in order with your parcel - printouts of the sites where you were purchases have been made (indicating the cost of goods abroad), as well as printouts of the necessary laws and regulations confirming that your goods are not prohibited for shipment and circulation in the Russian Federation (or your country).
5. If the parcel was not delivered to you by the postal service within the specified time frame, read the instructions for further steps. If a parcel is lost, you have the right to apply for its search and the right to receive compensation if the loss is not found by mail.
6. If the item in the parcel was stolen or broken, you draw up Form 51 Report (see above). After this, you should write a claim to the Russian Post or EMS. If you do not receive a response within a month, you have the right to go to court. If your item was insured, you have the right to claim compensation from the insurance.
Do you have additional information, personal experience or something interesting on the topic? Let's share.
You can use the EMS tracking service.
EMS service staff will call you to coordinate delivery time.
All shipments are delivered personally to the addressee against signature.
If the courier was unable to deliver the first time due to reasons beyond his control, a second attempt to deliver the item will be made after 5 days without charging an additional fee. After each attempt to deliver the item, the courier leaves a written notice.
The storage period for EMS express items at post offices is 14 days from the date of their receipt..
independently or through a call center operator to the person who will receive the parcel. Upon receipt of the order, presentation of the recipient's passport is required.
2. 100% Prepayment of the order.
- An invoice for the actually collected goods of the order is sent to the e-mail specified by the Client.
- After receiving I money to the bank account of the online store "Mersi.Ru", is carried out sending the order.
3. If the client makes a cancellation before sending the order to EMS Russian Post, the money is returned in full.
4. If the client cancels the order when the shipment has already been made, then the money is returned minus the payment of the amount THERE AND BACK, that is, minus the double payment of the delivery cost.
Example of a shipment weighing 5 kg from Moscow to Khabarovsk:
1. The Moscow tariff zone is zone 0.
2. The tariff zone for Khabarovsk is zone 4.
3. In the table with tariffs we find the intersection of zone 4 and weight from 4 to 5 kg inclusive for delivery to the regional center (A).
4. The tariff for your EMS shipment will be 1430 rubles.
For regions that are inaccessible all year round, from 02/01/2014. a surcharge is introduced to the tariffs for the delivery of EMS items in the amount of 110 rubles. 00 kop. (including VAT) for each full and incomplete 1 kg of shipment weight. This allowance applies both when sending to these regions and when receiving in hard-to-reach regions.
