There are a lot of negative reviews, but on the contrary, I have positive ones. The delivery worked very well. I ordered a part for the bike. “Yesterday” it still came out of sorting in Moscow, and this morning they called and offered to deliver it to where it would be more convenient for me to pick it up. I offered to give him a ride to work. In the end, everything worked out very well and the same evening the courier delivered it to the specified address. Thanks a lot.
I ordered a parcel from China using this particular type of delivery. Very pleased with the delivery time. Parcels take at least 35 days to arrive by regular mail, but here it was needed very urgently and they didn’t disappoint, everything arrived within a week.
Today we went to pick up a parcel at Volochaevskaya 8. Everything was somehow sad, 2 workers could barely move. And a bunch of other advertisements like this (see photo). Sadness in short
I specially paid extra for insurance that the package from Korea would not be lost and for 6 days now it has been hanging with the sorting status at the Moscow SC, and the EMS operator recommended writing a search application. The package is expensive. Over $700. I will fight, but the service is strange.
I often use the services of EMS Russian Post. The parcel was sent abroad to Tashkent. I ordered a courier to come to my home, they arrange it on the spot quickly and efficiently. I sent the TV and equipment several times, they arrived without problems or delays. In my case, shipping to Uzbekistan and Tashkent took an average of a week. The operators accepting the application answered in detail and carefully. Thank you! Prosperity to you!
| 2016-05-11 |
Sending by EMS is some kind of mockery! If you feel sorry for your nerves, time and money, forget about this office. The parcel has been taking a month and a half from Yuzhno-Sakhalinsk to Perm and still has not arrived. It is impossible to track the location of the cargo by the sender's last name and the date of dispatch! That is, the invoice is lost - and you won’t be able to show anything else, I’m not talking about finding out where the cargo is. I sense a long and painful debriefing ahead.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
If the delivery deadline for your order is coming to an end, you have already extended the protection period, but have not received the parcel with the goods, then you need to return your money.
All refunds are possible on Aliexpress only through opening a dispute. In your case, this will be a dispute due to the reason “Order protection is already expiring, but the parcel is still on the way.”
How to open a dispute if the package has not arrived?
1. Find the desired product in the order list.
2. Click on the “Open dispute” button
3. Select an item "Return only". We choose this item because we did not receive the goods and cannot return them.
4. In the item “Did you receive the goods” indicate “ No". Next, from the drop-down list, select “ Problems with product delivery" and from the following list " Order protection has already expired, but the parcel is still on the way«.
5. We need to return all the money for the order, since you did not receive the parcel. Therefore we indicate the full amount you paid. In our example it is $4.68
6. In the comments to the dispute we write a text saying that the protection period is already ending. If you extended the timer, then write about that too. You can simply copy this text.
Dear friend.
Delivery time in my order has finished. I have already extended protection of delivery time. But my parsel didn’t come.
Please return money for this order.
Best regards,
"Dear friend. Buyer protection on my order has expired. I've already extended the timer. But my parcel did not arrive. Please refund my money for this order. Best wishes"
7. Evidence.
If your package has not arrived, then in the “Evidence” section you can upload a screenshot from any tracking system, where it will be clear that you did not receive the package.
In a dispute, when choosing a reason " Order protection has already expired, but the parcel is still on the way“, tracking performed by the Aliexpress platform will be automatically displayed on the right. And, if the tracking shows that you did not receive the parcel, then there is a signature below that no additional evidence is needed. But we have become accustomed to not trusting such inscriptions. Therefore, to be more reliable, still take a screenshot from the tracking system and attach it as evidence. It definitely won’t be too much!
Those who send parcels by mail or, conversely, receive postal items, may need to track the route of their movement. Such tracking allows you to control the date when the shipment was made and the date of its delivery. Such monitoring is carried out using a postal identification number.
See how the package travels!
Our service provides the ability to track mail routes. On our website you can track the route of any shipment sent by Russian Post. On the website you will find information about all the main postal points, their location on the map and track where the parcel you sent by mail is located at a certain point in time.
Most of the parcels sent by mail or using the EMS service are sorted in centers located in various cities of our country. Very rarely, a parcel is delivered directly from the point of departure to the destination, bypassing intermediate points, also known as sorting centers.
On our service you can clearly see the parcel route on the map. Users can see which cities the departure route passes through. The map shows in which locality the parcel is located at a particular moment.
Benefits of being able to track your parcel route
The ability to view the route of a parcel sent by Russian Post or EMS courier service allows you to significantly narrow the search if the shipment gets lost, since the last city in which it was located is clearly visible on the route map.
Each of the sorting centers visited by the parcel is visible on the map and is an intermediate point on the route, thanks to which you can easily obtain the required data (city code, address, telephone number).
Based on information about the distance traveled by the parcel and how much remains to go to the final destination, our service displays the percentage of the path that the shipment has traveled.
The main advantage of tracking the mail route using a special service is that this procedure takes only a few minutes.
The principle of tracking the postal route
To track the postal route on our service you need:
- go to our website;
- Enter the postal track number in a special window; it is indicated on the receipt in the field located under the barcode.
After entering the identification number, our service will provide complete information about the parcel and show its route on the map.
Users get access to the transaction history, where they can see the status of the parcel.
To determine the route of a postal item, you can also use a special mobile application.
If you wish, you can set up SMS notifications about the delivery of your parcel to its destination.
On our website it is convenient to track postal routes throughout our country. You can track the route of your postal item at any time.
Often, when purchasing an inexpensive product, sellers on AliExpress and other large online platforms give you a track code that is not tracked anywhere or is tracked only to the destination country. To receive the long-awaited package, you need to adhere to some rules.
Should I worry?
There's no need to worry. The so-called “track-free” parcels that do not have a tracking number in the international format are tracked only to the destination country. If you receive the status “Import to the destination country”, which by the way should not be trusted, you can wait for your parcel for a very long time. If the parcel has actually arrived in the country of destination, then it is assigned an internal number, which is not communicated to either the seller or you, and it safely goes to you, straight to the post office. As soon as the parcel arrives, you will receive a notification. All that is required of you is monitor the "buyer protection" timer and if there are less than 2-5 days left until the end of protection, request an extension or open a dispute/dispute on AliExpress. By the way, sellers can extend protection for no more than 120 days, in total for one order.
How to open a dispute and what reason to choose?
If the package has not arrived to you or the buyer protection timer is coming to an end, and the seller does not want to extend it, immediately open a dispute/dispute. When opening a dispute, you will have the opportunity to choose one of two reasons:
Order protection has already expired, but the parcel is still on the way;
- no tracking information.
If you open a dispute for these two reasons, the refund will be 100% of the money you paid.
How to prove that the package did not arrive to you?
Basically, you don't have to prove anything. Those who consider disputes/disputes on AliExpress understand everything perfectly well. But if you were asked for evidence, then you copy your “trackless” tracking number and enter it on the website of your postal service. As a result of the check, information will be displayed that the package with the same tracking number was not found. Take a screenshot of the page on which you check your “no-track” and attach it to the dispute. Examples of what “trackless” tracking results look like:
In the description of the dispute, you can indicate the following text:
XX days have passed since sending, but the goods have not arrived. The seller did not fulfill his obligations, promising delivery in XX days. I ask you to return my money in full.
Submit a dispute for review and wait for a decision from the seller, he must accept it. If the seller does not accept the dispute, edit the dispute, repeating your message. And if he doesn’t want to accept him in any way, then the dispute can escalate. After aggravation, the dispute will be considered by a special AliExpress service. As a rule, sellers do not escalate such disputes. The most important rule do not click the "Accept dispute" button- only the seller should do this.
If the dispute is opened due to “No tracking information”, then you don’t have to attach screenshots, just text will be enough.
What should I do if the money was returned, but the package arrived after a while?
This happens and there is no need to gloat about it. It is better to write to the seller that your parcel has arrived/received and you would like to reimburse him for its cost. Wait for a response from the seller. But as a rule, you can simply place an order for the same amount and as soon as the seller confirms the information that the goods have been sent, confirm receipt of the goods. This way the money will be credited to the seller’s account – instantly. Do as you would like to be treated. In any situation you need to remain human.
All the best to you and we wish you not to encounter such situations. Fast deliveries to you!
