Quite often a situation occurs when you forget to pay for the Internet on time and in the morning you discover that it does not work. Of course, you can go to the ATM and top up your balance, but it’s morning, you haven’t had breakfast yet and haven’t fully woken up. It is for such moments that Rostelecom has created the opportunity to promise to pay and continue to use the Internet without restrictions.
How to use the promised payment
The “Promised Payment” service can be used by any subscriber with more than 3 months of experience in the network. This limitation is related to the company’s level of trust in you and the period is quite modest. There will be no additional costs due to the use of the service, and payment deferment is given for a period of 5 days. You can receive the promised payment in your personal account, so if you are not registered there yet, now is the time to fix it. Let's go to Rostelecom website and click on “Register” under the “Login” button. If you are already registered on the site, then just log in. At the first stage, enter the desired username and password.
Enter your last name, first name, patronymic, date of birth and region
The last step is to provide your email address and your phone number. Please provide real information as confirmation of your account activation will be sent there.
After confirmation of activation, you can log in and indicate the Internet contract number. Find the line “I want to manage services in my Personal Account” and click on it, and then in the list find “promised payment”, that’s what we need. Enter the amount you want to borrow. Please note that it should not be less than your monthly Internet subscription fee. After this, your balance is replenished with this exact amount and you can again use the Internet in full. The operation may take a few minutes to complete and don't forget to reboot your router (just turn off the power for a few minutes and turn it on again). Now you have 5 days to deposit real money into your account. We have already discussed it in one of the articles, but you can also do this from your personal account.
Conditions for connecting the promised payment
Your main balance should go into minus
You have not blocked your account within the last three months
You must have an account on the official website and know your contract number
The promised amount must be paid within 5 calendar days
The service can be used no more than once every 30 days
If you miss the deadline for replenishing your balance (more than 5 days), you will not be able to use it next time
The amount you indicate must be no less than the monthly Internet fee plus yours.
“Trust payment” or “Promised payment” is a very useful service for subscribers, which allows them to avoid disconnecting communications in case of exhaustion of funds. If for some reason you did not pay for Rostelecom services on time, and there is no required amount in your personal account, then you will continue to stay in touch for some time. The service is valid for 5 days, and from 10 to 100 rubles are charged from the account, depending on the amount specified when connecting the service. Each activation costs 5 rubles.
The company gives the subscriber the right to use the service no more than twice within one month. After the service expires or the debt is repaid, automatic disconnection occurs. The amount of the “Trust Payment” will appear in the overall balance. The service is activated instantly.
How to set up a promised payment by Rostelecom
- Make a call to the toll-free number 8-800-300-18-00. The technical support operator will help you take the promised payment, but only if you provide your passport information.
- Make a USSD request: dial *122*1# and press call. The amount of the promised payment, subject to the successful completion of the transaction, will be credited to your balance literally within two to three minutes.
- Send an SMS message containing the text to number 100 17*[promised_payment_amount]. Specify the amount of the promised payment strictly in numbers without spaces.
- Make a call to number 100*17. Following the instructions from the auto-informer, record the amount of the promised payment
- Activate the service using the Personal Account service on the Rostelecom website.
The minimum amount of a trust payment is 10 rubles, and the maximum may not exceed 100 rubles.
In order for a subscriber to be able to connect to the service, he must meet a number of requirements: be connected to the network for at least two months, the total amount of accruals made must be at least 200 rubles, and he must also have no receivables, or their period should not exceed 15 days. For subscribers of Rostelecom credit tariff plans, the ability to activate this service is not provided.
When Rostelecom reaches a zero or negative balance, you can use the short-term option of a trusted (or promised) payment - it is provided to all subscribers of the company who have met a number of conditions.
This service implies that communication will not be limited for several days, giving you the opportunity to pay the subscription fee a little later if you are unable to pay at the time the debt arises.
In fact, this is a mini-loan, only without interest and commissions, which allows you to exhaust yourself on communication services so that access to them is not blocked until you repay it and the subscription fee.
The promised payment may be different and it can be connected in several ways, depending on what exactly you are using from Rostelecom.
This is a temporary option - when the loan expires, the connection is blocked again, therefore, by taking out such a loan, you are automatically obligated to repay the debt during its validity period. Otherwise, there may not be access to the Internet, TV or mobile calls and SMS.
Payment has two forms - automatic and manual. A manual payment is taken when it has not become a monthly practice for you, and you use it for great need. This can be done at any time. The automatic form means that when a certain date or negative balance is reached, the loan is credited without your request, and provides you with the use of communications for a couple of days on your own.
The duration of some types of promised payments may depend on your status in the OnLime.Bonus system (from 3 to 14 days).
What can you borrow from Rostelecom for?
The promised payment is available for connection among subscribers using the Internet from the company (in Moscow - and from OnLime), TV or mobile communications.
How to connect “Promised Payment” to the Internet and TV
If you have Internet and television connected to Rostelecom, the credit option can be activated in two ways (note - information for OnLime subscribers, check conditions by region with Rostelecom technical support):
- Through the system's Personal Account - the most convenient way if you bothered to connect to this service before your balance went into negative territory.
To do this you need:
- Be registered in the system - this is usually done when connecting to the Internet and TV;
- go to the website https://www.onlime.ru (for those connected to OnLime) or https://lk.rt.ru/
- enter login/password;
- go to the “Payment” block - “Promised payment” panel;
- Click “Pay” and select the personal account to which you want to connect the service.
Activation and validity period will be indicated on the screen after agreeing to the terms of the offer. Depending on your status in the Online bonus system, payment may be available for 3, 5 days or two weeks. The choice of term will be available upon activation.
- Via SMS message.
You can connect the promised payment via SMS request only for 3 days (for OnLime).
To order, you need to send an SMS message, the text of which will read “Online OP”. The number for sending is 2558 (OnLime). SMS is sent free of charge. The phone number must be linked to your personal Internet or TV account.
If you have several personal accounts linked to one phone number, the SMS should look like “Online OP personal account number.”
- By calling technical support - 8‑800‑10‑00‑800 . You need to tell the operator your Internet or TV account number.
According to the terms of service for OnLime subscribers, the debt on the account should not exceed 100 rubles, because the payment is limited to this amount. Also, you should not already have any credit payments connected, and the last one should be taken no earlier than 30 days before submitting a new application.
All new OnLime TV and Internet subscribers receive this service automatically - it is activated if all conditions have been met and the time to pay the balance approaches. You can disable automatic payment in your personal account.
Mobile connection
It makes sense to take the promised payment for mobile communications if you use a prepaid payment system. Postpaid subscribers already use communications as if on credit, and they are given 20 days to pay the bill, but they can also request this option (provided there is no 60-day debt). But for prepaid tariffs, credit is the only way not to be left with blocked mobile capabilities if you did not manage to top up your account for the month on time.
Payment for mobile communications is valid for 5 days. The limits on the amount are the same as with an Internet connection.
Contacting technical support
The easiest way, available even with a zero balance, is to call technical support. You can contact 8‑800‑10‑00‑800 or 8-800-300-18-02. The service can be activated either through direct communication with an assistant manager or through an automatic menu.
To connect, you will need to indicate your phone number, term and amount.
USSD command
The fastest way to order a “promise” is to send a short command.
In Rostelecom, the following combination is used for an application: *100*17#. Don't forget to press the call button after entering. You must dial from the number for which you are ordering the option.
If the payment is available, the connection will occur automatically and you will receive an SMS confirming that 100 rubles have been credited as a loan for 5 days.
Voice menu
A voice menu in which you can check your balance and send a request to the OP is available by calling 1888 . You should call from the exact number to which you want to order a payment. Follow the menu instructions and you will be able to activate the option in a couple of minutes.
Personal Area
The personal account is available not only for Internet and TV subscribers, but also for mobile communications users. To activate payment to your personal phone account you need to:
- Log in to your account via the website https://lk.rt.ru/#login or the mobile application.
- Select the “Payment” block - “Promised payment”.
- Select a connected personal account (if you use more than one service from Rostelecom).
- Click “Activate” or “Order”.
All details will be displayed on the screen. You must also agree (check the box) with the conditions for providing the option.
When can a service be refused?
There are several situations when an application may be rejected.
For Internet and TV users:
- The debt is more than 100 rubles.
- The last loan was taken out less than 30 days before this application.
- Your OnLime Bonus program status does not allow you to take out a loan for a certain period (only users with Gold status, for example, have access to 14 days of OP).
- You have already taken one OP or the option is connected in automatic mode.
- You sent a message from a number that is not listed in your personal account and is not connected to your personal Internet or TV account.
- When sending a message from a number that is linked to several personal accounts, you did not indicate the personal account number for which you want to take the OP.
For mobile users:
- You have a postpaid tariff and have a debt of more than 60 days.
- You have a prepaid tariff and the blocking period is more than 30 days.
- Another OP is already connected.
- You have never paid for communication before (new subscriber) - there must be at least one payment to order the option.
Is it possible to activate the “promised payment” if the service is blocked?
If communication services have already been blocked, you can activate the promised payment if the blocking did not last for many months.
When you activate the option within an hour, the block on your personal account will be lifted for the number of days that turned out to be available to you under the terms of the service.
If during the validity period of the OP you do not cover the debt and subscription fee, the connection will be blocked until the balance is replenished.
By using the Promised Payment option in Rostelecom, the subscriber gains access to communications with a negative personal account balance. The service lasts 5 days, funds are debited in the amount of 10-100 rubles at the client’s choice. Activation of the service is paid - 5 rubles per connection.
You can activate the option once every 2 weeks. Disconnection occurs automatically upon completion of the transfer of the option or the client’s repayment of debt obligations. The status of the subscriber's personal account is displayed, taking into account the movement of funds under the Promised Payment.
How to receive the Promised payment from Rostelecom?
The problem “how to connect the Promised Payment to Rostelecom” almost always arises unexpectedly. The operator has provided several ways to resolve the issue:
Rostelecom: take the Promised payment - conditions
The promised payment is, in a sense, an extreme measure for the subscriber and the operator. A number of conditions have been put forward on how to make the Promised Payment to Rostelecom, which the user must comply with. For the company's clients they are:
- The subscriber is served by the provider for 2 months;
- The negative balance on the balance sheet lasts no more than one and a half decades;
- The client's expenses for communication services exceed 200 rubles over the last 60 days;
- The option is activated when balance indicators are in the range of -10+20 rubles.
Clients who have chosen Rostelecom credit tariffs cannot connect to the Promised Payment. Without a clear understanding of how to take the Promised payment from Rostelecom, the user can worsen his situation and get stuck in additional problems.
Promised payment Internet Rostelecom
The provider suspends packet data transmission and disconnects the Internet connection when payments are not transferred on time. How to take the Promised from Rostelecom to restore your Internet connection? To do this you need to do the following:
- In your Personal Account (it works even if there is no access to the rest of the Internet) go to the Payment directory;
- Click Promised payment and enter the numbers of the personal account on which the service is activated;
- Enter the amount of the promised payment sufficient to restore the Internet connection and confirm the application.
The accounting system will process the request, and the client will receive Internet access. The time to repay the debt for the service provided is 5 days. If the schedule is not followed, the option is blocked.
How to take the promised payment on a Rostelecom phone
The promised payment to Rostelecom may not be provided to all subscribers. Clients can activate the option:
- Those who connected the number 4 months before the date of use of the service;
- Numbers that have not been disconnected during the last week.
100 rubles is the maximum possible amount of the promised payment. In case of untimely repayment of the debt, the service will be closed for 1 month. You must deposit the debt amount within the specified time frame + 7 rubles (provision fee). Access to the option is available to subscribers - individuals who have entered into an agreement with Rostelecom for wireless telephone services.
It is not always possible to keep track of your cell phone balance and top it up on time. What if you need to make an urgent call about an important matter, but the answering machine tells you that there are not enough funds in your account? The simplest option is to connect a trust payment. Many operators offer this service. Rostelecom also provides it - “Promised payment” could be taken to the phone before, and with the transition to TELE2 this option was preserved.
What is a “Promised Payment”?
This service is an opportunity to borrow a certain amount of money from a mobile operator to top up the balance of your phone. Rostelecom subscribers, for example, have access to a loan from 10 to 100 rubles. These funds are credited almost immediately after sending the request; you have to wait no more than 5 minutes. The debt is written off automatically after you top up your phone balance.
The Rostelecom company does not provide the promised mobile payment to all subscribers. To connect it, you must be a user of cellular communications from this operator for at least 2 months. The amount of your monthly calls costs also plays a role. If you spend less than 200 rubles per month, the company will not provide you with a loan.
The current account balance also plays a role. If you have been in the red for more than 15 days, or the debt exceeds 10 rubles, you will be denied a loan for communications. Therefore, it is better not to reach such a state. If you know that you will not be able to top up your account in the near future, it is better to apply for a “Promised Payment” from Rostelecom for mobile communications in advance. As soon as the amount on your balance is less than 20 rubles, you can do this.
Important: before taking the promised payment from Rostelecom, it is worth remembering that this option is paid. The cost of a loan from the operator is 5 rubles.
This amount will also be debited from you automatically as soon as you top up your account. Moreover, she will be written off first. For example, your balance is zero and you borrow 50 rubles from RTK, and after some time you top up your account with 50 rubles. You will be charged 5 rubles for activating the option and 45 rubles to pay off the debt. As a result, your balance will be -5 rubles. It is worth remembering this nuance in order to avoid delays in using cellular communications.
How can I receive the promised payment from Rostelecom?
To obtain a loan for cellular communications, Rostelecom mobile subscribers have three ways:
- send a USSD request;
- register a connection in your Personal Account;
- call the operator.
Calling the hotline is, of course, free. But if you already have a negative balance on your account, you will not be able to contact specialists. Alternatively, you can call from another phone and dictate your number to activate the service.
Attention: if you are interested in how to activate the “Promised Payment” on Rostelecom for a cell phone, do not call 8-800-1000-800. This is a technical support phone number for Internet and television services, and they will not be able to help you there. There is a separate number for mobile users: 8-800-300-18-02.
How can I independently connect the “Promised Payment” to my Rostelecom mobile account?
You can borrow money from a mobile operator to pay for communication services without interacting with the company’s employees. The easiest option is to send a special request from your phone. This action, unlike calling, will be available even with a negative balance.
Dial *100*17*desired amount # on the keypad and press the call button. Remember that the amount can be in the range from 10 to 100 rubles. Processing the request will take from 1 to 5 minutes, after which you will receive a message informing you that the borrowed funds have been credited to your balance. If you do not meet the conditions for Rostelecom to provide the Promised Payment service, a refusal message will be sent to your phone number. You can only find out the reasons for this from our customer support staff.
The second convenient way to connect the option yourself is through your Personal Account on the company’s official website. To connect a “credit line”, you must be registered in it, and your mobile phone is linked to the list of services. Then everything is simple: go to your personal account, in the “Payment” tab, select the “Promised payment” section. On the newly opened page you will see a list of services linked to your Personal Account. Select your mobile account in it, click the “Continue” button and enter the desired payment amount in the field that appears. Next, click “Continue” again, check the information and confirm activation. Your request will be processed, following which you will also receive a message on your cell phone.
Does TELE2 have this?
With the transition of all Rostelecom mobile clients under the banner of TELE2 with the registration of many previously familiar services, confusion arose. The new operator left the previous requests about the status of the personal account and the current tariff unchanged. But the rest of the service teams have changed. If today a former Rostelecom subscriber wants to place a “Promised Payment” on his phone, he will have to figure out how to get it, what to dial, where to call... And does the new operator even have this? We hasten to reassure you - TELE2 provides loans for cellular communications in the same way as RTC.
To take advantage of this offer, you just need to dial the combination *122*1# on your phone's keypad and press the call button. You can also use your personal account on the Tele2 website or call the support service at the short number 611.
Before making the promised payment to Rostelecom, you had to use the services of this operator for at least 2 months. TELE2 provides loans to subscribers with one month of service. The longer you are a client of the company, the larger amounts are available to you for a “loan”, and the longer the period for which you can apply for it. To find out what conditions are currently available to you, dial *122# and press call.
Information on how to deposit the promised payment with Rostelecom was common to all regions. In TELE2, prices for this service and the timing of its provision vary greatly depending on the place of registration of the subscriber. You can clarify the conditions on the company’s website, in the “Private Clients” section. Select the “Services” menu item, the “Always in touch” sub-item and find the “Promised payment” link on the page. There you can familiarize yourself with the new prices and the procedure for providing the option.
Important: to use cellular communications on credit, your tariff must be prepaid. This opportunity is not provided to subscribers of the credit payment system.
Despite the brand change, information on how to receive the promised payment from Rostelecom will be relevant for a number of regions for some time. The transfer of subscribers is carried out gradually. If you already use a TELE2 SIM card, remember that this operator, like RTK, has a number of sanctions in reserve for subscribers who have overdue their communication credit. If you want to use your trust payment regularly, don't skip paying off the debt on it. Then a convenient option will be available to you, and you will always stay in touch!
